Location: Mankato,MN, USA
National Carwash Solutions has become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!
The Gig
The Chemical Technician plays a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.
What You'll Do
Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products
Site Preventative Care & troubleshooting:
* Titration of product as needed
* Volumemetrics for product as needed
* Minor chemical equipment/application repairs
Customer Satisfaction:
* Responsible for site chemical conversions & installations, and keeping the customers informed of progress
* Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
* Maintain Wash Key Reporting - Service Report
* Conduct NCS Site Surveys using the template
* Support & execute on corporate accounts (CTC) per the protocols
* Provide on-site revenue program training
* Conduct Technical & Chemistry basic training with appropriate location personnel
* Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
* Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
Customer Expansion:
Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management
This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.
Qualifications:
* Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
* Car Wash experience is preferred but not required
* Basic mechanical knowledge & aptitude
* Ability to communicate internally and externally across all levels of the organization
* Good microsoft office skills and basic knowledge of a computer
* Demonstrated ability to provide the highest level of customer service and support.
* Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
* Exemplary organizational skills and attention to detail
* Ability to support overnight travel up to 40% based on territory & customer needs
Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.