Location: Harwich,MA, USA
Chief Clinical Operations Officer
Our Culture: Why work with us?
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
Who We Are :
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.
OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.
Our Core Competencies:
At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.
A day in the life of this role:
Reporting to the Chief Executive Officer, the Chief Clinical Operations Officer (CCOO) is responsible for overseeing all clinical service areas and primary care operations at Outer Cape Health Services (OCHS). This senior leadership position requires sound clinical, strategic, and operational expertise to ensure the delivery of comprehensive, high-quality, and patient-centered care. The CCOO serves as the most senior clinical voice of the organization, with final decision-making authority on evidence-informed clinical practice, protocols, and policies. This role plays a crucial part in advancing OCHS' mission and vision while maintaining financial sustainability and operational efficiency.
Summary of duties:
* Serve as the ultimate authority and decision-maker for all clinical service areas at OCHS.
* Model high-quality clinical and operations leadership and management for all clinical and operations directors and staff.
* Bring patient and clinician perspectives to leadership and management teams to align with OCHS' vision, mission, and strategic goals.
* Develop the leadership and management skills of managers and directors through coaching and mentoring.
* Foster a healthy, respectful, and productive culture that encourages honest feedback and continuous improvement.
* Represent OCHS' interests in external relationships and stakeholder engagement related to clinical service delivery.
* Collaborate with HR and Revenue Cycle on clinician recruitment, credentialing, and privileging.
* Ensure peer reviews and onboarding/mentorship programs for clinicians are in place.
* Align clinician objectives with OCHS' strategic goals, mission, and vision.
* Maintain a clinical practice to support patient access and staff engagement.
* Provide professional development opportunities to ensure evidence-based practice.
* Collaborate with Nursing, Quality, Risk, and Compliance teams on continuous improvement, accreditation, and risk management.
* Oversee clinical risk management, including monitoring clinician practice patterns.
* Review and analyze health data, with a focus on social determinants of health and health equity.
* Partners with the executive team to ensure fiscally responsible, mission-focused and patient-centered clinical operations.
* Collaborates with finance and operations teams to set realistic annual encounter volume & access standards to ensure financial sustainability and adequate access for all clinical services.
* Collaborates with IT leads to assess and implement technological solutions to improve and maximize the efficiency and effectiveness of clinicians and their teams.
* Leads operations team to evaluate patient access to services and participates in the development of innovative projects and programs to optimize and increase patient access to care.
* Collaborates with other members of the executive team to integrate the clinical, financial, and operational aspects of organizational performance.
* Partners with the Finance team to ensure cost-effective utilization of clinical resources and optimal reimbursement for services provided by OCHS.
* Participates in the development and implementation of OCHS' strategic and annual plans.
* Works collaboratively with the executive team and staff to achieve the strategic goals, mission and vision of OCHS.
* Translates OCHS' strategic development plans to the clinical and operations directors and staff and provides a clinical perspective to the leadership team that is patient-centered.
* Elicits feedback from operations and clinical staff on strategic plan and its execution.
* Provides bi-directional communication between the leadership team and operations and clinical staff to ensure achievement of OCHS' strategic goals related to clinical services.
* Participates in evaluating the need for new clinical service lines, clinical programs, and modes of care delivery aligned with OCHS' mission, vision and values.
* Other related duties and projects as assigned
What we need from you:
* 7-10 years of clinical experience and at least 2-5 years of clinical management experience, Board certified Physician, NP or PA with advanced training or experience in community medicine, public health and/or addiction treatment and a commitment to supporting advanced practitioner leadership & management. While OCHS strongly prefers a Family Medicine clinician, consideration will be given to other highly qualified clinicians with a strong commitment and expertise in understanding how to support the delivery of high quality and equitable comprehensive clinical care and social services.
* Demonstrated accomplishment in a community-based, culturally diverse, mission driven health care delivery setting is essential.
* Demonstrated change agent who is mission driven and demonstrates the analytic and strategic skills required to translate mission into sound operations.
* Demonstrated creative leader committed to excellence
* Demonstrated ability to collaborate with and lead all clinical staff including: physicians, advanced practitioners, behavioral health clinicians, nurses, and all other clinical staff and clinical support staff.
* Demonstrated commitment to diversity of opinion/approach, psychological safety, and comfort with sharing power to achieve common goals.
* Federally Qualified Health Center experience is strongly preferred.
* Experience in a public health or social services setting will be considered
* Bi-lingual language skills are considered a plus
* Strong management and leadership skills.
* Excellent oral and written communications skills.
* Excellent judgment and ability to solve problems in a timely manner.
AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.
It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.
Please inform us of any necessary accommodations required during the application process and/or at any time during employment.