Location: Gulfport,MS, USA
Job Type Full-time Description Job Function Job functions describe the substance and most important responsibilities of the job. 1. Administration •Supervise maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, AC and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc. •Supervise assigned associates including hiring, termination, discipline, development, and evaluations. •Ensure all projects are completed on time and according to specifications. •Work closely with other departments to ensure coordination of activities. •Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date. •Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meet with construction supervisors to discuss different phases of work. •Develop and maintain an ongoing preventive maintenance program. •Maintain standards of quality guest service. •Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. •Participate in the preparation of the annual hotel budget. •Increase level of guest satisfaction by delivery of an exceptional product through employee development. •Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. •Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings. •Ability to accurately use various office and accounting software. 2. Support •Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. •Ability to assist with the design and preparation of statistical reports and presentations as needed. •Ability to accurately report information. •Ability to scrupulously follow all StepStone and hotel policies and procedures. •Attend required meetings. Professionalism and Style ExpectationsThese are expected of every associate within StepStone Hospitality, Inc.3. Personal Effectiveness •Projects and assignments are completed thoroughly, professionally, and with care. •Adjusts to high-pressure conditions and is open to change. •Assumes responsibility for personal growth and development. •Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates. 4. Communication •Understands and communicates the StepStone Mission and Core values. •Expresses ideas and conveys information clearly, effectively, and professionally. •Actively listens to others. •Conveys company information, decision, or problems to appropriate parties on a timely basis. •Works to resolve disagreements and is respectful of peers and co-workers. Requirements Physical Requirements5. These are required of every associate. •Minimum lifting of 70 pounds. •Pushing, bending, stooping, upward reaching, manual dexterity. •Hearing, writing, typing. •Minimum pulling of 70 pounds. •Other duties may be assigned. Additional responsibilities specific to you are: •Must have a comprehensive knowledge of all hotel departments and functions. •Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. •HVAC EPA certification a plus. •Must have exceptional mathematical and computer skills. •High school education and/or technical school and relevant training and experience required. Additional education preferred. •Ability to timely obtain any required licenses or certificates. •CPR training required; first aid training preferred. •Additional language ability preferred. •Occasional travel required. EOE/M/F/V/D/