Chief of Staff - Housing Stabilization
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Job Description - Chief of Staff - Housing Stabilization (240008ON)

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Chief of Staff of Housing Stabilization in the Division of Housing Stabilization (DHS)!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities. The mission of the Division of Housing Stabilization (DHS) is to ensure that homelessness is rare, brief, and non-recurring.

The Chief of Staff of Housing Stabilization (hereinafter known as “the DHS Chief of Staff”) will serve as a trusted advisor to the Undersecretary of Housing Stabilization, acting as a sounding board for decisions and helping to manage the flow of information and priorities within the Division. The role requires ensuring that all parts of the Division are aligned with the strategic goals and implementing systems for tracking progress on key initiatives.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

Works with the Undersecretary of Housing Stabilization and other DHS senior leaders to develop and implement policy and program changes, such as new eligibility criteria, service models, and performance measures.

Conducts research and analysis, preparing reports and presentations, and facilitates internal and external stakeholder feedback and input.

Supports in providing guidance on key metrics that drive the Division's performance and efficiency.

Helps set the vision for ways to facilitate change and communication within the DHS programs, and with DHS staff to create a culture of change, improvement and excellence.

In partnership with the DHS Chief Operating Officer oversees the daily operations of the Division of Housing Stabilization to ensure that all functions are running efficiently and effectively.

Manages the flow of information within the Division, coordinating with other EOHLC Divisions, and ensuring alignment with the overall strategic direction.

Implements and manages systems for tracking progress on key initiatives, ensuring that deadlines are met, and objectives are achieved.

Supports the resolution of escalated issues or conflicts that may arise within or across the teams and promotes staff engagement to increase retention and reduce turnover.

3. Staff Learning and Development:

Oversees the training efforts across the Division of Housing Stabilization.

Ensures that the training unit aligns with the strategic goals and priorities of the individual programs, the Division and the EOHLC, including Human Resources.

4. Communication:

Coordinates and communicates with external stakeholders, such as service providers, advocates, and local and state officials, to ensure effective collaboration and partnership.

Represents the EA program at various meetings, events, and forums.

5. Monitoring and Evaluation:

Monitors and evaluates the EA program's outcomes and impacts and identifies areas for improvement and innovation.

6. Examples of Other Duties:

Schedules and coordinates meetings with internal and external stakeholders to ensure clear communication and effective collaboration.

Participates in special projects, committees, or task forces, and supports other programs or functions within the Division of Housing Stabilization or within the Executive Office of Housing and Livable Communities.

PREFERRED QUALIFICATIONS:

Proven experience in leadership roles within public sector.

Experience working with State and Federal programs with complex regulations and policies.

Demonstrated intermediate proficiency using Word, Excel and Outlook.

Exceptional organizational skills.

Strategic thinker with the ability to analyze complex issues.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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