Location: Concord,NH, USA
About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.The RoleLumen is looking for a Chief of Staff to support the SVP of Corporate Strategy, Go-To-Market (GTM) & Operations. The Chief of Staff role requires a motivated and adaptable individual who will ensure the Senior Vice President of Corporate Strategy, Go-To-Market (GTM) & Operations can execute defined priorities. You will act as a problem solver, communicator, and facilitator for the overall Corporate Strategy, Go-To-Market (GTM) & Operations organization. As a Chief of Staff, you will help the SVP Corporate Strategy, Go-To-Market (GTM) & Operations identify the areas where they must direct their focus and help streamline activities. This role also partners closely with the key ecosystem partners across the Product, Segment, Marketing & Sales function and Lumen more broadly to strategically manage objectives that will drive product, marketing and commercial excellence at Lumen. You are also expected to stay up to date on industry trends, market research, and all relevant data to ensure the Corporate Strategy, Go-To-Market (GTM) & Operations function is leading the way for Lumen's customers and providing a data-driven decision-making experience.LocationThis is a remote opportunity open to candidates located anywhere in the U.S.This role will require less than 25% travelThe Main ResponsibilitiesCreate and lead the rhythm of connection across the Corporate Strategy, Go-To-Market (GTM) & Operations leaders and organizationAnalyze and synthesize data from various sources including, but not limited to, customer feedback, financial reports, project statuses, market research, product requirements, product usage, business reviews and more.Collaborate with cross-functional teams, such as product management, engineering, marketing, sales, and customer success to provide data-driven insights and support.Build and maintain slide decks, reports, and dashboards to present your analysis and recommendations to senior leaders and key stakeholders.Partner with HR on people planning (workforce planning, location strategy, org structure management, and people metrics).Provide coaching, mentoring, and guidance to the SVP's direct reports and other staff members to keep all leaders aligned and execute objectives.Identify and resolve issues and conflicts that arise within the organization or affect the SVP's agenda.Keep up to date on the latest industry trends, best practices, and competitive landscape for the various products and segments that Lumen offers & serves.Ensure your SVP is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, and disseminate all materials to relevant parties.Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives while also contributing to the development of new processes.Provide ad hoc analysis to support non-routine communication/budgetary requirements.What We Look For in a CandidateBachelor's degree in business, business administration, operations management, or a related field preferred, a master's degree is a plus.15+ years of general and relevant experience5-7+ years of experience as a business analyst or in a Chief of Staff role, preferably in the Technology or Telecommunications industries.5+ years of experience in corporate strategy, go to market functions, product/product management and/or marketing.High emotional intelligence, self-awareness, and adaptability, and the ability to handle ambiguity and navigate uncertainty.Proven track record of success in an analyst role where executive priorities are translated into actionable plans that can be tracked.Strong executive presence and excellent communication & interpersonal skills.Passion for products, technology, sales, marketing and innovation with a customer-obsessed mindset.Ability to navigate complex stakeholder management situations.Attention to detail across a broad range of contexts and topics.Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$128,310 - $171,080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.$135,060 - $180,080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.$141,820 - $189,090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.$148,570 - $198,090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Legal StatementsIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Requisition #: 335621Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :128310Salary Max :198090This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. ( be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Application Deadline11/06/2024