Chief of Staff
: Job Details :

Why Charlie Health? We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers â whether geographic, financial, or systemic â that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment. At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms. Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare. About the Role As the Chief of Staff, you will be a central figure in driving the strategic and operational agenda of Charlie Health. Reporting directly to the CEO, you will partner closely with the executive team to ensure teams are pursuing initiatives that are aligned with our strategic goals and mission. Your role will encompass goal setting, KPI tracking, project management, staff management, and executive communication. You will be instrumental in translating our vision into actionable plans and ensuring their successful execution across the organization. In this role, you will help shape the company's priorities, manage the operating cadence of executive meetings, and serve as a trusted advisor and thought partner to the CEO. Your ability to distill information into clear, actionable insights and communicate effectively with stakeholders at all levels will contribute to our company's success. Successful former Chiefs of Staff at Charlie Health have gone on to lead meaningful parts of the organization. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to impact thousands of lives in a meaningful way. Responsibilities CEO Support: Assist the CEO in managing direct reports by attending 1:1s executive team meetings, setting/prioritizing agendas, and setting and managing project timelines and deliverables Augment CEO in external meetings by preparing strategic rationale for the meeting, meeting goals, and stakeholder context. Join meetings to take notes, track follow-ups and next steps. Leverage her EA to help prepare for meetings. Serve as a sounding board and thought partner to the CEO across all topics related to the company, from day-to-day management to meeting structure to strategic vision Represent the CEO in key meetings with external partners or internal executives. You will need to learn her voice and command authority yourself as her proxy KPI Tracking: Monitor trends in core business metrics, and address inflections with the CEO and relevant business owners Work with Biz Ops to continuously improve company reporting based on learnings, strategic priority shifts, and business changes Goal Setting: Company-Level: Collaborate with the executive team to set company-wide annual and quarterly goals Maintain ROI-driven company roadmap with key initiatives, responsible teams, timelines, and expected P&L impact Work directly with co-founders in codifying the strategic vision of the company, ensuring vision is effectively communicated to stakeholders across the company for execution Hold all executives responsible for being consistent. Roadmaps, goals, and projections should align across the enterprise and various teams. You will unify all of these teams Team-Level: Lead team-level quarterly goal setting process, partnering with team leads to set goals that are tied to core business metrics and align with company objectives Board Updates / Investor Communications: Lead agenda setting for quarterly board meetings and project manage follow-ups from each board meeting. Partner with Strategic Finance in the execution of board materials Own material creation for CEO-led sections of the board materials, and ensure CEO is appropriately prepared for board and investor meetings Executive & Management Team Meetings: Manage agendas, objectives and operating cadence of executive team meetings, partnering with CEO to ensure the right topics are surfaced and effectively discussed. Coordinate materials for meetings and manage follow-up on action items. Actively participate in executive meetings to present ideas, debate other's ideas, and hold people accountable. You should know more than everyone else about multiple multi-team projects and your advice and insights are necessary for successful decision making and management Own monthly management team meetings with team leaders across the company, setting the agenda, preparing templates for content, and leading the live discussion Special Projects / Initiatives: Periodically lead one-off projects on key strategic topics as they emerge, collaborating with stakeholders cross-functionally to ensure deliverables are produced effectively and efficiently Qualifications 5+ years of work experience, with a minimum of 2 years in Investment Banking, Private Equity or Management Consulting Strong analytical, organizational, and communication skills. Multi-tasking is a must High EQ; excellent oral and written communication skills with strong executive presence Ability to interact collaboratively with and influence stakeholders at all levels with confidence and clarity Skilled in distilling information into clear, actionable insights for different audiences Strong understanding of P&L and ROI-driven decision-making Willingness to tackle a wide range of tasks and challenges, providing support wherever needed and demonstrating flexibility in addressing diverse needs across the organization NYC office based and excited to be in the NYC office 4+ days / week. Must be willing to travel to Nashville 25-35% of the time Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here . The target cash compensation for this role will be between$250,000 and $325,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values Connection: Care deeply & inspire hope. We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike. We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them. Congruence: Stay curious & heed the evidence. We ask why  five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble. Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot. Commitment: Act with urgency & don't give up. We work as swiftly as possible. The mental health crisis is relentless, and so are we. Our clients don't give up and neither do we. Persistence is our superpower. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from , , or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. #J-18808-Ljbffr