Location: Boston,MA, USA
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Chief of Staff, Services TechnologyThe Services Technology team is looking for a Director, Chief of Staff to support the CTO of Services and the leadership team to ensure efficient operations, drive alignment, and enable decision-making. The Services Technology team is responsible for the Services engineering and technology estate, including data infrastructure, analytical tools, critical technology platforms including the Data Warehouse and Decision Management Platform, our acquired Services technology assets, and the engineering teams supporting each of our Services four product groups. Role- In this role you will report directly to the CTO of Services and work alongside himself and the leadership team on multiple initiatives.- Support the execution of the Services Technology strategic priorities by collaborating closely with business leads and across Services and the larger Mastercard organization (e.g. Core, Commercial New Payment Flows, Finance, P&C, Communications, Marketing, MA TECH, Legal)- Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, business updates, Teams Channel, Monthly Newsletter); facilitate transparent and effective communication across the organization.- Shape external-facing narratives with strong analytic support and product knowledge- Manage and coordinate regular engagements on Services Technology priorities- Drive business reporting ensuring operational excellence including coordinating updates into Services Technology QOR, Earnings, and other activities; identify insights and make meaningful recommendations as needed - Lead implementation of employee communication and engagement initiatives (e.g. All Hands meetings, Weekly Directs meetings, Leadership offsites, Community engagement, etc.); partner with the P&C team to support Diversity and inclusion initiatives- Tackle complex business problems with limited definitions and uncover root causes, develop solutions, and translate them into specific recommendations for action- Lead and manage cross-functional projects, ensuring timely execution of key objectivesAll About You- Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans- Excellent writing skills, ability to “storyboard” and develop visually compelling presentations with clear logic and structure- Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment- Intellectually curious with an entrepreneurial attitude and a results-driven mindset- Ability to influence with authority - anticipate and proactively address issues that may arise- Trusted partner who can manage sensitive information and maintain confidentiality; the ability to understand unspoken sensitivities and exercise absolute discretion is a must - Flexible and creative, able to not only adapt but also thrive in a constantly changing environment- Strong preference for candidates with prior experience at a leading management consulting firm, with demonstrated ability to thrive in a fast-paced, high-impact environment- Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels Pay RangeNYC: $154,000 - $230,000Purchase, NY: $147,000 - $220,000#LI-TLMastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact ...@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Pay Ranges