Chief Operating Officer
: Job Details :

About Us

There are over 95 providers at Orthopaedic & Spine Center of the Rockies (OCR), which includes over 49 physicians specialized in the medicine of motion. By providing orthopedic, spine, sports medicine, concussion, pain management, and podiatry care, OCR physicians have helped thousands of adults and children accelerate treatment, recovery, and return-to-sport. OCR has served the residents of Colorado, Wyoming, Nebraska and beyond since 1969.

OCR has six medical campuses located in Fort Collins, Loveland, Greeley, Longmont, Lafayette, and Westminster.

Our vibrant communities are nestled in the foothills of the Rocky Mountains, providing easy access to world-class outdoor activities, including skiing, mountain biking, and hiking. Northern Colorado's blend of professional growth opportunities and a lifestyle immersed in nature, strong community, and cultural experiences makes it an ideal place.

About the Position

The Orthopaedic & Spine Center of the Rockies (OCR) is seeking a dynamic Chief Operating Officer (COO) to lead our operations team. Located in northern Colorado, we are the largest independent orthopedic practice serving patients from Colorado, Wyoming, Nebraska, and beyond. This role will report directly to the CEO and plans, organizes and directs the overall business and health care delivery operations of multiple OCR Service Lines: Clinic Operations, Therapy Operations, Imaging Operations, Central Services, and Surgical Operations (ASCs and CCCs).

The COO participates in the development and implementation of the enterprise's operational strategic direction for the long-term success of OCR and the physician investors, and is accountable for ensuring the effectiveness and efficiency of operations in support of policies, goals, and objectives. Working closely with the CEO, CFO, shareholders and strategic partners, OCR is prepared for growth to meet the access needs of our growing communities.

If this sounds like a great fit for you, we invite you to explore this opportunity to join our high quality and patient-centered team where we strive daily to be the Employer of Choice, the Patients First Choice, and Leaders of Best Practice.

PLANNING & STRATEGIC EXECUTION

• Regularly interacts with CEO and Leadership Team to develop strategic plans including the required clinical and business model planning components and projections.
• Evaluates and advises CEO, leadership, and physicians on the impact of short and long range planning and with the introduction of new programs/strategies and regulatory action.
• Develops clear Service Line objectives and strategic priorities for each management position reporting to COO. Reviews and resets (if needed) strategic objectives on a monthly basis.
• Provides ongoing performance coaching and evaluations with direct reports to encourage growth of their leadership positions and responsibilities and to promote stability and longevity of management staff.
• Works with CEO and legal counsel on the formation of new legal entities in order to provide additional legal protections and/or tax benefits.
• Creates an organizational structure and processes necessary to manage the organization's current activities and its projected growth.
• Leads the regular and ongoing questioning of relevance of historical practices and determines the need to continue or to change pathways.
• Appropriately delegates duties to COO team as needed to meet all above objectives.

OPERATIONS & PATIENT CARE ENHANCEMENT

• Directs the development of the organization's operational and financial needs.
• Provides support to physicians and staff, ensuring safe and effective patient care strategies are consistently applied.
• Collaborates with physicians and staff to optimize patient experience and customer service.
• Coordinates quality improvement initiatives to ensure alignment with company strategy and overarching objectives.
• Systematically evaluates the performance results of each Service Line on a monthly basis and reports these results to the CEO.
• Sets firm and clear performance expectations for Service Line Directors and makes clear and concise decisions regarding leadership performance when required.
• Leads strategies to ensure adequate management development and to provide for capable management succession.
• Acts as backup to Service Line Director during time of position transition.
• Creates and implements programs that meet corporate goals and objectives, ensuring they are within budget. Leads the preparation of short-term and long-range plans and budgets based on broad goals and growth objectives.
• Leads strategic planning, preparation, and implementation of annual budget activities for Service Lines under supervision.
• Leads and implements written operational policies and procedures, well defined and strict KPIs, and ensures compliance.
• Provides timely and accurate analysis of budgets, financial reports and financial trends including detailed variance report analysis in order to assist the CFO, CEO, physicians and other leadership in performing their responsibilities.
• Researches and orchestrates revenue augmentation and cost-saving initiatives, shaping financial landscapes and increasing shareholder ROI.
• Completes financial analysis and pro formas as requested by the CEO.
• Proposes capital expenditures to CFO and CEO, supported by cost benefit analyses.
• Reviews monthly productivity reports by individual provider and monitors budgeted versus actual productivity, revenue, and overhead for each practice site.
• Ensures the development, recommendation, and implementation of well-designed and justified staffing, space, and technology programs for each Service Line.
• Calculates and communicates funding requirements and timing needs with CFO and CEO.
• Provides ongoing recommendations for a high level of transparency regarding Service Line performance.
• Meets with leadership team members on a regular basis to present and review Service Line performance and to provide expert advice related to their area(s) of responsibility.
• Leads OCR's Risk Management Program regarding patient complaints, medical malpractice reporting and events, and DORA and other provider licensing events, safeguarding OCR's integrity.
• Ensures organization is operationally in compliance with current HIPAA regulations.
• Leads OCR's patient quality performance including patient satisfaction, outcomes, and safety.
• Researches and proposes innovative care delivery models to the enterprise.
• Leads the development and implementation of software systems to constantly improve the efficient flow of information and operations.
• Creates and maintains external relationships and strategic partnerships.
• Participates in local, regional, and national organizations to maintain current knowledge of key health care trends.
• Maintains professional affiliations and enhances professional growth and development by participating in professional development activities (conferences, journals).
• Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Appropriately delegates duties to COO team as needed to meet all above objectives.

Knowledge, Skills, and Abilities

• Ability to interact well with clinical and non-clinical staff.
• Experience in very competitive health care markets and in the effective organization and management of a specialty practice.
• Knowledge of the business structure of private and group medical practices.
• Experience managing and maximizing the profitability of a medical practice.
• Comfortable performing quantitative and analytical duties.
• Ability to handle many projects at one time.
• Ability to perform well in stressful situations.
• Knowledge of the principles of orthopedic clinical and financial management in order to direct professional staff and coordinate all aspects of the scope of this position.
• Knowledge of entity financial and budgetary practices.
• Successful development of annual budgets, and provides financial data analysis and patterns.
• Knowledge of the organizational strategic business objectives and employee performance objectives.
• Knowledge of governmental and health care regulations and reporting requirements.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives.
• Skill in evaluating organizational operations as they relate to policies, and goals and objectives.
• Skill in establishing and maintaining effective working relationships with physicians, CEO, co-workers, patients, and the public.
• Skill in identifying and resolving problems.
• Skill in active listening and strong verbal and written communications in all situations.
• Ability to create a working atmosphere that encourages motivation, innovation, and high performance.
• Ability to delegate responsibility and authority to staff.
• Ability to deliver consistent messages and to communicate clearly.

Education & Experience

• Master's degree in Healthcare Administration (MHA), Business (MBA), Nursing (MSN) or a related field and ten years of related experience and/or training; or the equivalent combination of education and experience is required.
• An experienced leader and financial executive with corporate experience, preferably in the health care field. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. A strategic visionary with sound technical skills, analytical ability, good judgment and operational focus.
• A well-organized and self-directed individual who is “politically savvy” and a team player. An intelligent and articulate individual who can relate to people at all levels of an organization and who possesses excellent communication skills. A good educator who is trustworthy and willing to share information and serve as a mentor. An individual who is experienced in supervision and strategic development of the clinical and business models of multiple Service Lines. A decisive individual who possesses a “big picture” perspective and is well versed in workflows and systems that cross many multi-disciplinary financial and clinical lines.
• Preferred achievements include the ability to handle stressful situations; demonstrated ability in organizational and communication skills.

Core Competencies

• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
• Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Cost Consciousness - Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.

Supervisory Expectations

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel Requirements

Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must have appropriate vehicle insurance coverage. Ability to travel between all OCR locations.

Work Environment

This position works in a typical medical office environment. There are regular interruptions and significant distractions to work including, but not limited to: phones ringing; patients and staff walking by; noisy conversations that carry; and answering questions asked by others. This is a mostly sedentary position that requires the ability to move about an office environment and operate office equipment such as computers, printers, telephones, and fax machines. The person in this position must frequently communicate with patients, doctors, coworkers, and others utilizing various equipment such as telephones and email.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Short- and Long-term disability coverage
• Retirement savings and profit sharing plan participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events

Benefit eligibility is dependent on employment status, and a waiting period may apply

EEO Statement

Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person's race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.