About CasaGlow MedSpa
CasaGlow is a luxury boutique medical spa in the heart of New York City, offering advanced aesthetic and wellness treatments alongside high-end, medical-grade skincare products. Known for our personalized client experiences, cutting-edge technology,and exceptional service, we are proud to be a trusted name in aesthetics.
With ambitious plans to expand our presence, we are seeking a Full-Time experienced Chief Operating Officer (COO) to take the lead in optimizing our operations, enhancing client experiences, and driving strategic growth initiatives.
Role Overview
The COO will oversee CasaGlow's business operations, ensuring the seamless delivery of services, scaling our brand, and driving profitability. As a key executive, you will work closely with the CEO to establish and execute a strategic roadmap that aligns with our growth goals and industry leadership. This role demands a seasoned professional with a deep understanding of the aesthetics industry, particularly within the competitive NYC market. The ideal candidate will be innovative, results-driven, and passionate about enhancing the client experience while ensuring operational excellence.
Key Responsibilities
Business Operations
Oversee the day-to-day operations of CasaGlow, ensuring an unparalleled client experience in all services offered (Botox, fillers, facials, laser treatments, etc.).Establish and implement operational strategies to improve efficiency, streamline workflows, and enhance team performance.Create and execute a strategic vision that supports CasaGlow's long-term goals.Develop and enforce SOPs (Standard Operating Procedures) to maintain consistency and high standards.Ensure compliance with all local, state, and federal regulations for medical spa operations.Growth and Expansion
Manage all operational and logistical aspects.Identify new market opportunities within the NYC and surrounding areas, including partnerships, collaborations, and future locations.Expand CasaGlow's service offerings by analyzing trends in the aesthetics industry and implementing innovative solutions that align with client demands.Marketing and Business Development
Collaborate with the marketing team to develop and execute strategies that increase brand visibility and attract new clientele in NYC's highly competitive market.Oversee digital marketing efforts, including SEO, paid media, email campaigns, website optimization, and social media to drive client engagement and retention.Implement strategies to boost online presence and optimize CasaGlow's ranking on Google and other platforms.Evaluate and refine loyalty programs, promotions, and client retention initiatives to enhance customer satisfaction and lifetime value.Research industry trends to expand service offerings and introduce innovative treatments aligned with client demand.Team Leadership and Development
Build and lead a high-performing team, ensuring a culture of professionalism, accountability, and collaboration.Implement training programs to upskill staff and ensure exceptional client care.Financial Management
Develop and manage budgets to ensure financial health and profitability across all locations.Analyze P&L (Profit and Loss) statements, identify inefficiencies, and implement cost-saving strategies without compromising service quality.Set and monitor KPIs (Key Performance Indicators) to track performance and identify growth opportunities.Client Experience
Maintain a strong focus on delivering a luxury, personalized client experience to ensure retention and referrals.Regularly analyze client feedback to identify areas for improvement and innovation.Qualifications
10+ years of progressive experience in operations/senior leadership roles, with at least 5+ years in the aesthetics, medical spa industry.Industry Expertise: Proven experience in a senior operational role, preferably within the aesthetics, beauty, wellness, with a deep understanding of the NYC market.Leadership: Strong leadership skills with the ability to manage cross-functional teams and cultivate a collaborative work environment.Operational Excellence: Demonstrated success in scaling businesses, streamlining operations, and achieving measurable growth.Marketing Knowledge: Experience with marketing strategy development, especially in SEO, digital campaigns, and client retention programs.Visionary Mindset: Ability to align strategies with long-term business goals while staying adaptable to change.Client-Centric: Passionate about enhancing client satisfaction, building high-performing teams, and scaling a luxury brand.Bachelor's degree required; MBA or equivalent preferred.What We Offer
Competitive Salary: Commensurate with experience, including performance-based incentives.Equity Opportunity: The chance to own a stake in CasaGlow's success and growth.Supportive Work Environment: A collaborative, professional team passionate about aesthetics and wellness.Career Growth: The opportunity to be part of an expanding luxury brand with plans for growth.Cutting-Edge Tools: Access to advanced technology, products, and services that set us apart in the aesthetics industry.This position offers a unique opportunity to shape the future of CasaGlow MedSpa and leave a lasting impact on the aesthetics industry. If you're ready to lead with vision and passion, we'd love to hear from you.
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