Principal Responsibilities: JOB SUMMARY Riverdale YM-YWHA seeks an engaging and strategic leader to become its Chief Program Officer (CPO). The CPO oversees program development, staff oversight, compliance with New York State and New York City licensing standards, as well as supervision of the programs in accordance with the policies and vision of the organization. The CPO must have an authentic passion for a mission-driven business with proven success in program management. The CPO is a part of the organization's executive team. PRIMARY RESPONSIBILITIES
- Lead department heads and directors in achieving delivery of high quality programs.
- Lead the creation and development of new and existing programs across departments.
- Work with staff to develop revenue growth opportunities.
- Ensure a high level of member and customer service across all programs.
- Supervise and mentor team to achieve customer satisfaction and communication with program users and members.
- Support direct reports to create written program plans and communication strategy to members and participants.
- Ensure all programs are adequately staffed to maintain excellence in quality and delivery.
- Collaborate with the marketing team in promoting varied programs offered under your supervision.
- Oversee the annual budget of responsible departments to ensure fiscal goals are met.
- Ensure compliance with local and state regulations in early childhood education, camp, after school and all related educational programming.
- Collaboratively work with the leadership team to ensure proper investments are made in programs that align with the mission and strategic goals.
SUPERVISORY RESPONSIBILITY The following departments report directly to the Chief Program Officer: Early Childhood Center, Family & Youth, Summer Day Camp, Older Adult Center and offsite Older Adult programming, Volunteer Services, Sunday Farmers' market, Community Engagement and other programs as assigned.
- Promote a culture of high performance and continuous improvement with a commitment to quality.
- Provide guidance and support to all department directors, staff and volunteers through leadership, coaching and positive role modeling.
- Hire and oversee training and supervision of programmatic staff.
OTHER DUTIES AND RESPONSIBILITIES:
- Be responsive to program user needs and concerns working closely with the member experience team for timely response and troubleshooting as needed
- Communicate on a regular basis with and support the guidance and direction of the CEO
- Attend staff meetings and board meetings.
- Assist with special projects and community events as needed.
- Direct the activities of the agency in the CEO's absence.
Minimum Qualifications: REQUIRED QUALIFICATIONS
- B.S. or B.A. plus 7-10 years' experience in a leadership role related to program planning, development, implementation and evaluation
- Prior experience in managing large teams.
- Critical thinking and analytical skills.
- Master's degree preferred.
- Demonstrated effective written, verbal and interpersonal communication skills.
- Ability to work both independently and as part of a team.
- Knowledge of Jewish culture and traditions is an asset.
- Flexibility and willingness to work evenings and weekends.
COMPENSATION Annual salary range will be based on experience and qualifications: $110,000 - $125,000 including the following benefits:
- Complimentary individual and family membership to fitness center
- Discounts on JCC programs including summer camps, after school, preschool, private training
- Medical, dental and vision health insurance
- Pension
- Generous time-off
This is a full-time position with flexibility to work Monday through Friday or a Sunday through Thursday schedule with occasional evenings and weekend work. Please contact Adriana Rexhepi at ...@riverdaley.org to submit your resume and cover letter.
Salary: $105,000 - $120,000
Agency Information: Our Mission: Riverdale Y enriches lives by cultivating universally-shared values central to Jewish life, through educational, cultural, wellness, and service programs for all. Our Values: We build and strengthen community. We create a space of belonging, where everyone feels respected and appreciated for who they are. We have a responsibility to care for one another, in our local community and in our world. We nurture our minds, bodies and souls. We are committed to lifelong learning and growth.