Location: all cities,WI, USA
Job Title: Child Support (CS) Statewide Trainer
Reports To: Child Support Training Supervisor
Office Location: Home Office (Must live in Wisconsin)
Type/Pay: Full-Time $45,000 to $46,000
EXPERIENCE EXTREME CUSTOMER SERVICE
Primary Objectives of Position:
Create, implement, and deliver training and on-site assistance to Child Support staff and supervisors. Training will occur throughout Wisconsin, as assigned. The majority of the work in this position focuses on Child Support and related programs. It is home-based mainly with travel being around 20% of the time.
Essential Job Functions:
* Develop and maintain Child Support curriculum and related programs.
* Deliver new and experienced worker training and on-site assistance to Child Support staff.
* Train Child Support policies, procedures, systems, and case management practices.
* Deliver online and in person training sessions to Child support staff.
* Carry out special projects as assigned.
* Attend and participate in department (DCF) meetings, workgroups and committees as needed.
Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives.
Qualifications- Education and/or Experience:
Education: Bachelor's Degree preferred (or experience in Workforce Development or Social Services area).
Experience: Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena. Experience in training a plus. Experience working with Child Support and W-2 Systems (CARES, CWW, ACCESS, KIDS).
Skills/Abilities:
* Excellent communication skills (written and oral) and group presentation/training skills a must.
* Ability to work independently in a non-structured environment.
* Knowledge of Child Support and related programs, W-2, and case management processes, and any relevant policies and issues.
* Knowledge of CARES, CWW, ACCESS and KIDS processes.
* Ability to work with other professionals as part of a training team.
* Strong organizational skills.
Other: Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid driver's license and reliable vehicle for required state-wide travel.
Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
Living Dynamic
We believe that every role matters and every customer, both internal and external, should feel empowered to be the best they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. We are a drug free work place.
Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.