Claim Representative Trainee, Outside Property
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Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job Category Claim Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range $48,700.00 - $80,400.00 Target Openings 1 What Is the Opportunity?This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This position services Insureds/Agents in Westchester County NY. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.What Will You Do?Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.Handles 1st party property claims of moderate severity and complexity as assigned.Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.Broad scale use of innovative technologies.Investigates and evaluates all relevant facts to determine coverage, damages, business interruption calculations and liability of first party property claims under a variety of policies.Establishes timely and accurate claim and expense reserves.Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.Negotiates and conveys claim settlements within authority limits.Writes denial letters, Reservation of Rights and other complex correspondence.Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.Meets all quality standards and expectations in accordance with the Knowledge Guides.Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.Manages file inventory to ensure timely resolution of cases.Handles files in compliance with state regulations, where applicable.Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.Identifies and refers claims with Major Case Unit exposure to the manager.Performs administrative functions such as expense accounts, time off reporting, etc. as required.Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.Must secure and maintain company credit card required.This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.).Perform other duties as assigned.What Will Our Ideal Candidate Have?Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience preferred.Demonstrated ownership attitude and customer centric response to all assigned tasks.Verbal and written communication skills.Attention to detail ensuring accuracy.Ability to work in a high volume, fast paced environment managing multiple priorities.Analytical Thinking.Judgment/ Decision Making.Valid passport preferred.What is a Must Have?High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.Valid driver's license - required.What Is in It for You?Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.#J-18808-Ljbffr