Location: Howell,MI, USA
Randstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their PIP Claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative, inclusive environment committed to your development and growth.
Its not just a job, its a career, and we are here to support you every step of the way.
As an Associate Adjuster PIP, you will play a vital role in The Hanover's success by providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast paced environment to help our customers after an unexpected event. In your role, you will investigate, evaluate, and help settle our customers claims. You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.
What's in it For You?
Adjuster License: The Hanover will sponsor required claims adjuster licenses within 90 days of the start date or as needed
Career Development: Average 6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Pay Rate: Starting at $24.00/hour;
Flexible Schedule: 2 days in-office, 3 days remote per week; 7.75 hours/day (38.75 hours/week) Monday-Friday 8:00am 4:30pm
Benefits: Yes, Randstad offers major medical insurance, dental, vision and 401k
Responsibilities:
Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
Analyze, evaluate, negotiate and help settle claims of minimal complexity
Uses discretion and independent judgment in claim handling
Possesses basic functional knowledge and skills reflective of study and/or on job development
Phone contact with customers is required to confirm cause, coverage, liability and damages
Responds to customers in a polite, professional and empathetic manner, matching their needs with The Hanovers services
Identifies possibly suspicious claims and may work with the Special Investigations Unit to resolve and negotiate settlements
May take recorded statements
May be required to have and maintain sufficient home-based internet connection
May be part of a formal training program
Skills and Experience:
Associates degree or working towards your associates degree is strongly preferred
Typically 1 -3 years of experience in the service, financial, or hospitality industry preferred
For Workers Comp and Personal Injury Protection (PIP) ONLY: Knowledge or experience in medical services a plus
For Commercial General Liability ONLY: Knowledge or experience in medical terminology and/or construction a plus
Self-starter
Has an energetic, positive and professional attitude
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); Independent use of provided resources
Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
Seeks to collaborate and promotes inclusion and respect
Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder
Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
Dedicated to meeting the expectations of internal and external customers
Understands the importance of teamwork and developing and maintaining cooperative relationships
Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
Excellent organizational skills, time management and ability to multitask
Agile and adapts to new or different changing situations, requirements or priorities
High level of emotional intelligence
Seeks innovative solutions and is innately inquisitive
Physical Demands & Work Environment:
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods (75%-90%)
Ability to perform work in a dynamic environment