This position is responsible for providing customer service and support to the Claims Organization. Job Duties & Essential Functions:
- Models' ethical behavior and execute job responsibilities in accordance with company's core values, ethics, and information protection policies.
- Provides claims and litigation related support to the Claims Organization and its special handling units.
- Provides Customer Service to various internal and external business partners.
- Conducts research and data input utilizing the appropriate claim systems.
- Acts as a liaison to other business support units to assist with Customer claim-related requests.
- Performs tasks, projects and training as assigned.
- Provides cross-functional team support as needed, to include the execution of the business unit
- catastrophe plan.
Knowledge, Skills, & Abilities:
- Proficient in Microsoft Word, Excel, Outlook and Internet based programs.
- Experience utilizing network folders/drives for compilation of documents.
- Experience with imaging related applications.
- Multi-task in a fast-paced environment.
- Identify discrepancies, accuracy and attention to detail.
- Communicate effectively and professionally, in written and verbal form.
- Organize and coordinate assignments in a prioritized manner.
- Work independently and efficiently.
Relevant Experience:
- 1 or more years of customer service, insurance related, clerical or administrative experience.
Education Requirements:
- High School Diploma | GED
Preferred Experience/Education:
- Associate degree
- Two (2) or more years of customer service, insurance related, clerical or administrative experience.