Location: all cities,AZ, USA
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
* We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
* We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
* And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
CARS ARRIVE NETWORK an OPENLANE Brand is looking for an AR Coordinator in the Mesa office. This AR Coordinator is responsible for managing and recovering amounts due for damage claims and amounts due on other outstanding accounts. This role involves contacting individuals or businesses via phone and email to make payment arrangements and ensure that debts are collected in a timely and efficient manner. The Collections Representative plays a key role in maintaining the financial health of the organization by managing outstanding receivables and working to reduce bad debt.
Hybrid in Mesa, Arizona office Tuesday & Thursday
The AR Coordinator collaborates with the claims and accounts payable teams and has no direct reports.
Key Responsibilities:
Account Management:
* Monitor and manage a portfolio of overdue accounts.
* Contact customers through phone calls, emails, or letters to collect overdue payments.
* Negotiate payment plans and settlements with customers to recover outstanding balances.
* Address customer inquiries and provide accurate information regarding their account status.
* Collect and manage insurance payments and follow through with the insurance companies until payment is received.
* Document all interactions with customers and update account records accordingly.
Customer Service:
* Maintain professional and courteous communication while handling difficult or sensitive conversations.
* Provide exceptional customer service while managing challenging situations.
* Foster positive relationships with carriers to facilitate open communication and cooperation.
* Provide support to carriers while demonstrating empathy and understanding in every interaction.
Education and Qualification Requirements:
* High School Diploma or GED required
* Exceptional problem-solving skills
* Collections/Customer Service experience is not necessary but helpful
* Strong verbal and written communication skills
* Effective communication skills
* Excellent organizational skills and attention to detail
* Strong customer relations and negotiation skills
What We Offer:
* Competitive pay
* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
* Immediately vested 401K (US) or RRSP (Canada) with company match
* Paid Vacation, Personal, and Sick Time
* Paid maternity and paternity leave (US)
* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
* Robust Employee Assistance Program
* Employer paid Leap into Service Day to volunteer
* Tuition Reimbursement for eligible programs
* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
* Company culture of internal promotions, diverse career paths, and meaningful advancement