Claims Coordinator (Customer Service)
: Job Details :

Claims Coordinator – Full Time - Non-Exempt

City Electric Supply (CES) – ONSITE - 2301 Maitland Center Parkway, Suite 300, Maitland, FL 32751

Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, 401K, paid time off, and internal growth opportunities.

About CES:

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our customer service first core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches worldwide, of which there are over 600 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Life as a Claims Advocate at CES:

We are looking for a personable, enthusiastic Claims Coordinator to join our Risk Department team. Our ideal candidate will have a general understanding of commercial insurance operations and claim reporting, along with exceptional communication skills.

Your Objectives:

• Making timely, meaningful contacts with employees, managers, and insurance carriers.
• Following up on claims, calls, and emails promptly.
• Keeping accurate claim file documentation throughout the process.
• Interviewing drivers/supervisors to gather injury details.
• Investigating and evaluating auto damage claims with support from the Fleet Operations Manager.
• Scheduling appraisals and collaborating with insurance claims representatives.
• Administering post-accident driver training.
• Managing COI requests.

Key Skills & Experience:

• 1-2 years of office experience, preferably handling commercial insurance claims.
• High school diploma or equivalent.
• Engaging personality with a passion for customer service.
• Strong critical thinking and resourcefulness.
• Excellent oral and written communication skills.
• Strong decision-making and organizational abilities.
• Proficient in Microsoft Excel and skilled in spreadsheet management for tracking and reporting.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

CES provides equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or other protected class status. In addition to the federal law requirements, CES complies with applicable state and local laws governing nondiscrimination in employment. CES also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

CES is a drug free workplace.

For further information about CES, visit our website at www.cityelectricsupply.com.