Location: Stevens Point,WI, USA
This role will work out of our Stevens Point - Division Street Office.
What You'll Do:
You'll provide exceptional guidance and direction to the Subrogation Unit in order to help Sentry maintain its level of standards and ensure a high level of customer service is provided to our policyholders and claimants. In addition, you'll:
Work closely with your staff to communicate work direction, monitor service, and discuss new coverage or laws
Prioritize workloads and conduct file quality audits to ensure prompt and accurate file handling
Oversee, engage, and motivate your claim unit to provide quality file handling and settlement with superior customer service while ensuring accountability on your team
Implement improvement programs where needed and recognize staff that provide exceptional customer service
Provide guidance and direction on claim files as the technical expert in the claims unit
Review new claims not automatically assigned by the claims system and assign them to claims representatives for investigation, evaluation, and settlement
Provide recovery and pay authorization for claims exceeding the authorization of the staff
Provide direction and guidance as well as monitor progression of claim files
Performs other job-related duties as assigned
What it Takes:
Bachelor's degree or equivalent work experience
5+ years of related work experience
Strong human relations and communications skills
Technical knowledge of insurance policies and coverages, including a thorough knowledge of claim handling
Previous experience in claims, including investigations and settlements
May be required to meet the travel requirements of the job
What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving.
About Sentry:
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Joe Larsen
Talent Acquisition Specialist
...@sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.