Claims - Outside Property Adjuster - MA
: Job Details :

Thursday, October 24, 2024For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.Our Claims department is currently seekingan Outside Property Adjuster for the Central Massachusetts region. Come join our growing team. This is a Full-Time/Exempt role.POSITION OVERVIEW:Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes.IN THIS ROLE, YOU WILL:Must have or secure and maintain appropriate state adjuster license(s) and continuing education creditsMust have valid driver's licenseHandle personal property claims requiring outside field investigations and/or inspectionsMay use a company claims office location as their base operations, or they may work out of their homesHandle business interruption (BI) features in conjunction with BI specialistsWork within specific limits and authority on assignments of moderate technical complexityPossess functional knowledge and skills reflective of fully competent practitionerInvestigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexityMay handle low complexity commercial claimsMay be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality, and customer serviceImplement and coordinate the most effective management techniques to mitigate loss and expense paymentsSettlement and reserving authority levels are moderateRequired to have and maintain sufficient home-based internet connectionWHAT YOU NEED TO APPLY:Dedicated to meeting the expectations and requirements of internal and external customersMakes decisions in an informed, confident and timely mannerMaintains constructive working relationships despite differing perspectivesStrong organizational and time management skillsAbility to negotiate skillfully in difficult situations with both internal and external groupsDemonstrates ability to win concessions without damaging relationshipsDemonstrates strong written and verbal communication skillsPromotes and facilitates free and open communicationUnderstanding of applicable statutes, regulations and case lawThink critically and anticipate, recognize, identify and develop solutions to problems in a timely mannerEasily adapt to new or different changing situations, requirements or prioritiesCultivate an environment of teamwork and collaborationOperate with latitude for un-reviewed action or decisionComputer experience (MS Office, Excel, Word, etc)Ability to use a personal computer and other standard office equipmentAbility to travel as necessaryAbility to sit and/or stand for extended periodsAbility to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the dayAbility to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field workAbility to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperableAbility to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofsAbility to perform field work in adverse weatherThis job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.CAREER DEVELOPMENT:It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchPTOCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@ and include the link of the job posting in which you are interested.#J-18808-Ljbffr