We are looking for an experienced Claims Processor who has the ability to communicate compassionately and effectively to resolve insurance claims. You'll be responsible for working in partnership with internal teams to resolve claims, assigning claims to appropriate adjusters and handling payments and processing responsibilities as needed. In addition, you'll work with customers, agents, and repair facilities via phone, email and text as the needs dictate. You'll also help with pending claims management, sending regulatory letters and issuing payments. Responsibilities
- Reviews and determines payment of minor, undisputed and/or limited authorization claims. Assigns all other claims to appropriate adjuster
- Verifies coverage and damage reports received from vendors and customers for accuracy and consistency with the claim as reported
- Audits bills for detection of possible fraud; refers findings to management for referral to Special Investigations Unit as advised
- Prepares and submits administrative reports as required
- Provides support for unit claims associates and managers
- Deliver outstanding customer service to all internal, external, current, and prospective nationwide customers
Requirements - 3+ years directly related work experience in financial and insurance claims processing
- Onsite presence is required every day
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation $17.64 - $47.52/hour + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.