Overview:
Responsible for performing a variety of duties to support the Claims Department, as well as assist employees, carriers and customers through the claims process.
Responsibilities:
- Provide exceptional customer service and assist customers with their service needs both in person and remotely via phone/email, accurately process requests from customers, team members, and carriers including but not limited to: Adjuster requests, status requests, new claims from customers
- Manage the claims process from start to finish including monitoring for new claims, ensuring acknowledgements are received in a timely manner, confirming claim number and point of contact are documented, closing claims and sending survey letters
- Enter all acknowledgments, payments and closing notices accurately into the system.
- Follow claims procedures with precision and ensure all claims are tasked for follow up accordingly
- Properly process claim surveys
- Escalate severe claims, large claim payouts (for both Commercial and Personal Liens) and large reserve claims to appropriate Team
- Alert Account Executive and Account Manager when a Reservation of Rights, Summons & Complaint or Denial are received by carrier or attorney
- Serve as a backup to answer claim processing questions if Claims Team Lead or Claims Manager are not available
- Perform a variety of processes including but not limited to scanned claim documents, school incident reports, download reports from carriers, new claims when claim acknowledgements are received direct from the company
- Participate in the Proactive Call Procedure
- Assist with the administration of the weekly Claims report
- Other duties as assigned
Qualifications:
- A high school diploma or equivalent, some college preferred.
- Specialized insurance training or a minimum of one (1) year relevant work experience preferred.
- Proficient interpersonal relations and communicative skills, analytical, visual and auditory skills to effectively translate information into on-line data management systems.
- Licensed Property & Casualty Insurance Broker in the state of New York, and Non-Resident Producer Individual License in the state of Pennsylvania, or the willingness to obtain these licenses within one year of assignment.
- New York State Notary License, or willingness to obtain within one year of assignment.
- Proven customer service and claim processing knowledge.
- Skilled in business writing, attention to detail and organization.
- Excellent computer skills; proficient in Microsoft Word and Excel; aptitude to learn and use new technologies.
- Ability to work within a team environment and independent to self-direct the completion of assignments and duties.
Benefits:
- Medical
- Dental
- Vision
- 401(k) Match
- Profit Sharing
- Paid Time Off
- 11 Holidays
- Tuition Reimbursement
- Free Parking throughout Tompkins Community Bank
- Employee Referrals
EEO Statement:
Tompkins is committed to a policy of Equal Employment Opportunity ( EEO ) with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
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Pay Range: USD $17.90 - USD $20.95 /Hr.