An entry-level Claims Customer Service position requiring a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. Provides prompt investigation, processing and settlement of claims with minor exposures. Requires the explanation of the claims process to customers. Generates payments in accordance with assigned authority limit. Documents all activities and pertinent information in applicable claim system. Responsible for handling claims that require learning of basic claim skills relating to fact of loss investigations, compensability and damages such as material damage and medical bill processing. Entry-level role for associates who are new to claims or who have limited insurance knowledge and / or customer service experience. This position will be in be in our Middleton, WI office three days a week under our hybrid work model. What You'll Do:
- Verify that our customers have coverage
- Investigate and gather information about claims by contacting all parties involved
- Accurately document all decisions, correspondences, reports, and discussions
- Gain experience in determining liability and setting reserves
- Evaluate your investigations to make decisions about the claims
- Learn about determining if subrogation exists and taking steps necessary for recovery
- Resolve claims in the best interests of the insured, the claimant, and Sentry
What it Takes: - Bachelors Degree or equivalent experience
- 0-2 years of related work experience
- Prior knowledge of underwriting systems and/or various software applications beneficial but not required
- Completed insurance courses related to property and casualty insurance, such as IIA and CPCU beneficial but not required
- Excellent verbal, written, and interpersonal communication skills along with analytical and mathematical skills
What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
- Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
- As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving.
About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Shea Supa Talent Acquisition Specialist ...@sentry.com
Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.