Claims SpecialistUse your customer service skills to help Texas Life provide our policyholders with a benefit payment when they have experienced the loss of a loved one. You'll be the main contact when a beneficiary calls our company and will process the claim to completion.Our Claims Specialists provide quality customer service to internal and external customers primarily relating to claims, policy changes, and policy endorsements. This position is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer satisfaction.What's in it for you?
- With us, you'll be able to achieve the work/life balance you're looking for, with a competitive compensation and benefits package.
- Our benefits include tuition reimbursement, paid maternity leave, professional development, 401k with company match and profit sharing, and participation in two bonus programs.
Major Responsibilities:
- Process claims from acceptance of death notification until payment.
- Process policy changes requested by policy owners and complete policy endorsements.
- Process mail to include logging, sorting, ordering and distributing.
- Process Waiver of Premium/Cost claims.
- Maintain a relationship with the customer by understanding and meeting their needs; serve the customer with empathy; and follow up to ensure that customer needs have been met.
- Provide back-up for any support functions in the office.
- Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
Qualifications:
- Prefer one or more years of work experience in a related field.
- Ability to maintain good working relationships with customers, home office staff, and agents.
- Effective written and verbal communications using different channels (phone, email, etc.)
- Ability to maintain confidentiality of files.
- Able to use basic office equipment.
- Ability to use computer system, including word processing and spreadsheet applications provided by the Company.
- Must be able to work at computer for long periods of time and handle large volume of telephone calls.
Required Education / Certifications: Associates degree or equivalent work experience.Location of Position: Waco, Texas - Work in this position must be performed onsite.Base salary/hourly rate range for this position in Texas is between $32,000 and $36,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Texas Life employees unless you have been requested to work on this position or other positions with Texas Life; please reach out to your main point of contact. Texas Life is not responsible for any fees related to unsolicited resumes.Texas Life is an Equal Opportunity Employer Texas Life Insurance Company strives to attract, develop, and retain a diverse workforce.We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported.Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination.A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about accommodation will be treated as confidential.