Come grow with James River Insurance! James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs. At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated A- (Excellent) by A.M. Best Company.Job SummaryUnder direct supervision, the Claims Technician provides administrative support to the Claims department including triaging incoming claims calls, processing mail, and performing time-sensitive clerical responsibilities. Duties and Responsibilities
- Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
- Sort, scan and index copies of claims department mail and documents into electronic claims files
- Enter expense payment data into claims system to pay invoices as directed by Claims Examiners and Claims Managers
- Provide administrative support to the claims department using word processing, spreadsheet applications as well as scanning programs
- Perform general office duties including copying, data entry and filing
- Establish new claim files
- Assist Claims Examiners on claim file support
- Print and mail all outgoing claims mail correspondence and checks
- Identify and distribute all incoming mail, including miscellaneous mail
- Perform ISO and Medicare/Medicaid indexing
- Perform group phone responsibilities
- Provide effective and efficient communication with external customers
- Assist with miscellaneous projects while maintaining daily production standards in a fast-paced, time sensitive environment
Knowledge, Skills and Abilities
- Proficiency in MS Office (Word, Excel, Outlook) and Internet research
- Ability to scan documents using Adobe Acrobat
- Excellent data entry skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks effectively
- Attention to detail
- Strong analytical skills
- Self-starter who works well independently and in a team environment
- Ability to perform work in the office up to five days per week
Experience and Education
- High School Diploma required
- Associate's Degree or college coursework in related field preferred, or equivalent combination of education, training and relative experience preferred
- Minimum of one year of work experience in customer service or office environment preferred
Other details
- Job Family Administration
- Job Sub Family Services
- Pay Type Salary
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