RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA's second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.Summary: As a Runner at our upscale restaurant, you will be an essential part of the dining experience, ensuring that guests receive their meals with the highest level of service and attention to detail. Your role includes a variety of responsibilities designed to support the smooth operation of the restaurant, from maintaining cleanliness and organization to assisting with guest services.RESPONSIBILITIES:
- Product Knowledge: Maintain a thorough understanding of all menu items, ingredients, and specifications.
- Service Standards: Adhere to service guidelines and standards, ensuring consistent delivery of exceptional service.
- Guest Interaction: Greet guests warmly with a smile, make eye contact, and use guests' names whenever possible to personalize the experience.
- Food Service: Deliver food to guests as specified in our service manual, describing dinner features and any changes or additions as needed.
- Communication: Maintain constant communication with the expeditor to ensure that orders are delivered to the correct tables.
- Order Awareness: Stay informed about all upcoming orders and the status of tables awaiting food.
- Precision: Use position numbers consistently to ensure accuracy in service.
- Side-Work: Perform assigned opening and closing side-work duties, ensuring that the dining area, tables, and chairs are clean and properly set.
- Cleanliness: Keep runner/expo stations and service areas clean, organized, and well-stocked throughout the shift.
- Teamwork: Collaborate effectively with team members, offering and requesting help as needed to ensure a seamless service.
- Guest Services: Assist with guest services as directed by captains and management, always prioritizing the guest experience.
- Product Updates: Promptly communicate any 86'd items to managers to ensure guests are informed of menu changes.
- Policy Compliance: Follow all departmental policies, service procedures, and standards, and ensure that all tasks are performed according to company guidelines.
- Prep Work: Check the daily prep list at the start of each shift to ensure all tasks are completed and sufficient prep products are available.
- Equipment Use: Maintain knowledge of and properly use all equipment, following guidelines to ensure safety and efficiency.
- Anticipation: Proactively anticipate guests' needs, responding promptly and courteously regardless of how busy the restaurant is.
- Meetings: Attend employee meetings and contribute suggestions for improvement as needed.
- Product Handling: Properly handle, store, and rotate all products, ensuring freshness and compliance with company policies.
- Problem Reporting: Immediately report any equipment or food quality issues to the management team.
- Professional Relationships: Maintain positive relationships with coworkers and guests, fostering a supportive and welcoming environment.
- Sanitation: Strictly adhere to state sanitation and health regulations, as well as company standards, to maintain a safe and clean working environment.
- Task Execution: Follow all prep work instructions as specified by the manager or supervisor, ensuring consistency and quality in every task.
Requirements/Qualifications: Experience: A minimum of 2-3 years of experience in a high-volume, upscale dining restaurant, recognized cocktail bar, or lounge.
- Detail-Oriented: Strong attention to detail with the ability to perform tasks accurately and efficiently.
- Communication Skills: Effective verbal and written communication skills are essential.
- Certification: Valid state food handling certificate is required.
- Multitasking: Ability to manage multiple tasks in a fast-paced environment.
- Team Player: Must be a cooperative and supportive team member.
- Self-Motivation: Performance-driven with the ability to work independently when needed.
- Professionalism: High standard of professionalism and courtesy in all interactions.
- Physical Stamina: Ability to remain in a stationary position for up to 8 hours during shifts.
- Physical Ability: Capable of reaching, bending, stooping, and frequently lifting up to 50 pounds.
- Punctuality: Reliable and punctual attendance is a must.
- Time Management: Strong time management skills to ensure tasks are completed efficiently.
- Basic Math: Ability to compute basic arithmetic as required.
- Recipe Comprehension: Ability to understand and follow recipes accurately.
- Confidentiality: Maintain the confidentiality of company information and proprietary recipes.
Other Skills and Knowledge:
Physical Demands And Work Environment:
- The role involves repetitive motions typical of restaurant work, such as carrying trays, serving dishes, and pouring beverages.
- Prolonged standing is required throughout the shift, often for several hours at a time.
- You may be required to lift and carry items up to [insert weight], such as trays of food, drink crates, or other restaurant supplies.
- The work environment is fast-paced and can be physically demanding, especially during peak service hours.
- You will need to navigate crowded spaces and tight corners, maintaining a high level of awareness and agility to ensure guest and team safety.
- Exposure to varying temperatures, particularly in kitchen areas or outdoor service spaces, may be frequent.
- The role requires the ability to maintain energy and focus during long shifts, which may include evenings, weekends, and holidays.