Location: Woodinville,WA, USA
** Cleaning Services Scheduler/Dispatch**
**Job Category****:** Cleaning Services **Requisition Number****:** CLEAN01161 Showing 1 location **Job Details**
**Description**
**Essential Functions**
* Make and receive customer service telephone calls
* Schedule/coordinate related activities for housekeepers and supervisors
* Schedule/coordinate related activities for carpet cleaning
* Schedule/coordinate Finishing Touch Jobs
* Handle customer concerns/complaints and elevate as appropriate
* Process billing for services provided
* Process and follow up on customer feedback (comment cards etc.)
* Complete filing duties
* Update HK records
* May need to seasonally delegate to temporary employees
* Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help in other departments at various times throughout the year.
**Supervisory Responsibilities**
This position does not have any supervisory responsibilities. May provide cross-training to staff.
**Work Environment**
Usual office working conditions. This position will have a desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
**Education & Experience**
* Office based support experience preferred
**Work Authorization**
This employee must be legally authorized to work in the United States.
**AAP/EEO Statement**
ABODA is an equal opportunity employer.
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Preferred**
Must possess good computer skills
Must possess good communication skills
Must be detail oriented
Must be able to work in a fast paced environment and multitask
**Licenses & Certifications**