Clerical Assistant 3
: Job Details :

Position Summary & Description

THIS POSITION IS POSTED IN ACCORDANCE WITH THE

AFSCME COLLECTIVE BARGAINING UNIT

Indiana University of Pennsylvania (IUP) invite applicants for a Clerical Assistant 3 position. Preference will be given to internal candidates who apply.

The Clerical Assistant 3 in the Financial Aid Office provides assistance to students and families regarding the financial aid process via telephone, email, and in-person at the student service desk located in Clark Hall. This position is responsible for managing the Financial Aid Office's letter generation processes and completing scholarship request forms from outside agencies. The Clerical Assistant 3 will assist in NSLDS transfer monitoring, reviewing FAFSA records in suspense, updating student financial aid records when a student will not attend, and maintaining the office's website. The Clerical Assistant 3 must bring a student-centered approach to their work and have exceptional customer service skills.

WORK SCHEDULE:

Monday - Friday

8:00am - 4:30pm

Position Qualifications

MINIMUM EDUCATION AND TRAINING:

* One year as a Clerical Assistant 2 (commonwealth title).

or

* One year of moderately complex clerical experience.

or

* An equivalent combination of experience and training.

REQUIRED SKILLS AND KNOWLEDGE:

* Candidates must communicate effectively and perform well in the interview(s).

* Candidates must have communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of students, colleagues, and community members.

The salary for this position is determined by the AFSCME Collective Bargaining Agreement.

Essential Functions

The work of this position occurs in a typical office environment. Although infrequent, periods of heavy exertion may occur. Incumbent must have the following abilities:

* Ability to travel to field locations and meeting/training sites by motor vehicle when required.

* Communicate both orally and in writing to issue, receive and carry out instructions and orders effectively and to convey information to a variety of co-workers and the public.

* Use common office machines such as telephones, calculators, copiers, computer terminals, keyboards, video display terminals, auxiliary printers, and similar equipment.

* Perform manual duties such as lifting and carrying various weight limits.

* Operate office equipment which may require stooping, kneeling, bending, stretching and prolonged sitting or standing.

* Provide assistance and guidance to internal and external customers.

Special Instructions to Applicants

INTERNAL BIDDER INSTRUCTIONS:Current Employees at IUP

This position is posted consistent with the A-1 Bargaining Unit Agreement notifying:

1) Any Full-time Regular Clerical Assistant 2 employee of an opportunity to submit a bid for promotion to a Clerical Assistant 3 position; or

2) Any Part-time Regular Clerical Assistant 3 employee of an opportunity to submit a bid for Full-time status; or

3) Any Full-time Temporary Clerical Assistant 3 employee of an opportunity to submit a bid for a Regular Clerk Typist 3 with benefits; or

4) Any Part-time Regular Clerical Assistant 2 employee of an opportunity to submit a bid for promotion to a Full-time Clerical Assistant 3 position.

EXTERNAL CANDIDATE INSTRUCTIONS: NOT Employed at IUP

* A complete application will consist of a cover letter, resume, names, and email addresses of three references submitted in this online application system at Employment at IUP.

* Automated reference requests will be generated when the application is submitted by the applicant.

* You will receive a confirmation email when your application has been successfully submitted.

* Please do not fax, mail or e-mail any documentation.

All offers of employment are subject to and contingent upon confirmation of work eligibility and completion of a satisfactory background investigation which includes, but is not limited to, Act 34, Pennsylvania Criminal Record Clearance; Act 151, Child Abuse Clearance; and Act 114, Federal Bureau of Investigations (FBI) Criminal Background Checks.

IUP is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression.