Essential Duties and ResponsibilitiesThe statements below are intended to describe the general nature and scope of work being performed by this position.This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Works with the Supervisory Housing Program Specialist to ensure that the needs of the staff are being met; and keeps the supervisor informed as needed;
- Assembles and mails recertification packages; prepares and mails correspondence as directed; accepts, date stamps, and distributes incoming mail; notes incoming mail in automated system, including data entry and scanning documents; re-mails returned correspondence as necessary;
- Accepts and reviews new lease-up document requests (e.g. rent reasonableness, if rent is reasonable, is family paying more than 40% of income, validating ownership and/or management agreement with the owner of record, making request for initial inspection) for tenancy for completeness;follows up with participants and owners as needed based on a system generated assessment;
- Responds to public, participant, and owner inquiries with general information and assistance regarding the HCVP and the Housing Programs Division;
- Receives incoming telephone calls and e-mail inquiries, ascertains the purpose of the calls/inquiries and utilizes judgment to determine which calls/e-mails can be responded to personally, which can be directed to the supervisor and which can be referred elsewhere;
- Enters and retrieves data from the computer system(s); performs basic research and fact-gathering assignments, including but not limited to pulling files and historical documents; compiles information for reports;and provides information and assistance to DCHA employees, participants and owners;
- Ensures appropriate Housing Program staff members are notified of scheduled hearings;
- Assists in setting up receivables;
- Prepares draft replies to general correspondence for supervisor's review; provides clerical support to various staff members; assists with the preparation of documents for bulk mailings, typing, filing, and other distributions;
- Files and keeps organized accurate Housing Programs Division records; performs document scanning as needed;
- Ensures that adequate forms and documents, as utilized by staff, are readily available for usage and are professionally reproduced;
- Types forms and other administrative materials as needed;
- Tracks staffleave; prepares time and attendance for the division; and upon request, conducts related audits;
- Receives, logs, and tracks complaints and subsequentactions; reviews and maintains various logs;
- Supports HCVP front desk with assisting participants and landlords as needed;
- Performs other related duties as assigned
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job Competencies
- Knowledge of and experience in the use of policies relative to administrative planning and the coordination of management activities
- Considerable knowledge of the organization and functions of the District of Columbia Housing Authority
- Knowledge of Housing Choice Voucher Program rules and regulations
- Considerable knowledge of grammar, spelling, and punctuation sufficient to draft non-technical correspondence and to correct obvious errors in typed reports, memoranda correspondence, etc
- Considerable knowledge of filing systems sufficient to organize and maintain records and files of the office
- Basic skill in operating office equipment
- Ability to apply correspondence rules
- Strong customer service skills
- Strong oral and communication skills
- Basic mathematic and numerical skills
Education and/or ExperienceHigh School diploma or equivalent from an accredited school; at least 4 four years' related experience and/or training; or the equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.