Clerical Associate - L III (PROVISIONAL)
: Job Details :

NYC Health + Hospitals/Gouverneur is a 295-bed Skilled Nursing Facility (SNF) with a 5-Star CMS Quality Rating located in Manhattan's Lower East Side neighborhood. Gouverneur offers enhanced, cutting edge healthcare services in a state-of-the-art space. It provides 24-hour care for individuals in need of sub-acute care, long-term care or hospice care which include services like physical therapy, occupational therapy, speech and vocational rehabilitation. Gouverneur is an academic affiliate of NYU School of Medicine and Rusk Institute of Rehabilitation Medicine.From more than 600 Nursing Homes, Gouverneur ranks #7 in Newsweek's Best Nursing Homes in New York2024; and also received high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report's Best Nursing Homes in America 2024. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job DescriptionUnder supervision of the Laboratory Director, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties as well as more general clerical duties. Areas of responsibility include but are not limited to Gouverneur laboratory front desk, quality assurance, and inventory.ESSENTIAL FUNCTIONS:

Process patients in the Epic electronic medical record system through accurate patient chart review and patient registration for the ordered Labs.

Verifying insurances during scheduling and registration process.

Provide patients with appropriate collection containers and proper instructions for take-home collection in the appropriate language.

Organize patient flow.

Greet patients as established in customer service techniques.

Perform all clerical duties as it pertains to the needs of the laboratorya. Xeroxing laboratory materialsb. Maintaining inventory laboratory supply levels and stock lab suppliesc. Assist with patient translation

Handle incoming telephone calls

Check incoming patient specimens for proper specimen collection

Assist with translations for patient instructions

Ordering laboratory suppliesa. Northwell weekly

Perform inventory for laboratory supply levels (noting expiration dates)

Stock incoming laboratory supplies.

Package and distribute lab supplies to the clinic & nursing facility areas.

Performs duties related to departmental needs.

Minimum Qualifications

A high school diploma or its educational equivalent; and

Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; talking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. DEPARTMENTAL PREFERENCES

• Ability to work with patients of all age groups.
• Knowledge of Microsoft office programs
• Good customer service skills

If you wish to apply for this position, please apply online by clicking the Apply Now button NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board NumberVCB #: SNF-09052###-####6