Woodhull Medical and Mental Health Center is attuned to the healthcare issues that matter to the people of North Brooklyn. Woodhull focuses on preventing disease and promoting healthy lifestyles by reaching out to the community at various locations.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work ShiftsRotating
Job DescriptionPURPOSE OF POSITIONSupport Ambulatory Care's registration operations in Dental PracticeAREAS OF RESPONSIBILITIESGeneral Dentistry, Pediatric Dentistry, Orthodontics, Oral Surgery, Dental HygienistSUMMARY OF DUTIES AND RESPONSIBILITIES Oversee patient registration processes presenting for services, ensuring accuracy of demographic and insurance information. Meet and greet patients, visitors and family members in a respectful/professional manner. Manage patient scheduling, ensuring optimal appointment availability and minimizing wait times. Serve as a liaison between administrative and clerical staff fostering effective communication. Schedule appointments through Epic Wisdom our electronic medical record. Maintain professional decorum and courtesy toward patients and colleagues. Adhere to HHC/Woodhull Medical Center's dress code policy and procedures. Adhere to appropriate procedures for following up on broken appointments. Reminder calls and preregistration to made to patients on a daily basis. Referral WQ's to be assigned daily to staff. Perform other administrative tasks as assigned by Manager/Administrator of Service Under direction of the unit head, assists in supervising personnel performing clerical related activities. Provide guidance and support to ensure efficient task completion. Handle patient inquiries and concerns, resolving issues promptly and ensuring high levels of patient satisfaction. Maintain confidentiality of patient information and adhere to HIPAA regulations in all administrative activities. Provide coverage and support to other Ambulatory care practices as needed.
Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs