CLERICAL SPECIALIST (PART-TIME)
: Job Details :

Salary: $19.07 - $23.76 HourlyLocation : Delaware, OHJob Type: Permanent Part-timeJob Number: 202400026Department: FinanceOpening Date: 09/23/2024Closing Date: 10/7/2024 11:59 PM EasternNature of Work, Essential Functions & KSA'sYou can do great work and love what you do with the City of Delaware. We are an organization that succeeds because of teamwork, dedication, diversity, and the innovative spirit of all our employees. The City of Delaware is an award-winning local government organization known for its professionalism, customer service orientation and a strong commitment to distinctive and well-planned community development. The work environment is stable with excellent benefits and retirement packages. Our mission is to ensure an effective government, a healthy economy, being a safe city and welcoming you to be a part of this great community! Under the general direction of a department head or supervisor, the Clerical Specialist is responsible for providing general clerical office support and records maintenance. The Clerical Specialist serves as a resource to citizens and fellow employees by answering frequently asked questions both in person and via phone, directing inquiries to appropriate department(s), and relaying information to various persons in a courteous, timely and professional manner. This position may cross-train in one or more areas of department functions. Position requires regular and reliable attendance.ESSENTIAL FUNCTIONS:For purposes of 42 USC 12101

Answers incoming phone calls, directing caller to appropriate department or providing information.

Greets building visitors, directing them to appropriate department or personnel, providing general city-wide information, and providing specific information about department policies/programs.

Processes cash and non-cash payment transactions ensuring accuracy.

Performs income tax and utility billing data input and posting.

Accepts for and signs for deliveries.

Prepares daily outgoing mail and sorts incoming mail to each department.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIESKNOWLEDGE

• Basic accounting.
• Finance.
• Microsoft Office applications (e.g., Outlook, Word, Excel, Publisher, Access, Sharepoint, OneNote, and Teams) and other computer software.
• City and Department goals and objectives.
• City and Department policies and procedures.
• Government structure and process.
• Standard office procedures.
• Application of customer service procedures and techniques.
• English usage, spelling, grammar, and punctuation.
• Standard office practices and procedures.
• Record keeping and filing practices.

SKILLS

• Excellent organization, attention to detail, accuracy, time management, and critical thinking skills.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Civic engagement and customer service.
• Operating a personal computer and multi-line phone system.
• Maintaining tact and composure during difficult communication exchanges with visitors/callers who may be upset, distraught, irate, or otherwise unable to function within a reasonable range of constructive behaviors.
• Developing rapport with internal and external persons that serve as points of primary contact.

ABILITIES

• Understand, interpret, and apply laws, rules, or regulations to specific situations.
• Operate assigned equipment.
• Add, subtract, multiply, and divide.
• Calculate fractions, decimals, and percentages.
• Prepare correspondence.
• Compile and prepare reports.
• Understand and follow written and oral instructions, policies, and procedures.
• Be honest, dependable, and trustworthy.
• Maintain effective working relationships.
• Communicate effectively, both in oral and written form.
• Exercise independent judgement and discretion.
• Work in a professional office environment.
• Evaluate and analyze customer needs to provide exceptional customer service.
• Define problems, collect data, accurately enter data, establish facts, draw valid conclusions using judgment and analytical skills.
• Learn department functions thoroughly in order to provide general information and explain details department processes and procedures.
• Respond courteously to public inquiries which are sometimes controversial or adversarial.
• Multi-task with numerous and frequent interruptions.
• Perform duties accurately and efficiently under time sensitive deadlines.
• Work well under pressure.
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.

Physical Requirements & Working ConditionsPHYSICAL REQUIREMENTS

The primary duties of this class are performed in a general office environment.

Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person.

Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order, and to organize documents and materials according to instructions.

Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and other office equipment.

Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting, to lift up to twenty-five (25) pounds on a regular basis, and to sit for extended periods of time at computer station.

EQUIPMENT OPERATEDComputer, copier, phone, scanner, Pitney Bowes Postage Meter, and other standard/modern office equipment; computer software (e.g., Microsoft Office, Authority Tax, Utility Billing CMI, Legacy Mark, CityWorks, and other applicable computer software). Training, Experience, and QualificationsQUALIFICATIONS:EDUCATION/EXPERIENCE

Possession of a high school diploma or GED equivalency.

Related experience and/or training preferred.

Regular and reliable attendance

Any combination of training and experience which will indicate the possession of the skills, knowledge and abilities listed below.

Supplemental Information / Special RequirementsThis is a part-time position, with a normal schedule of Monday - Friday, 10:00am - 5:00pm. These hours are subject to change dependent upon the needs of the department. This position is part of the Permanent Part-Time Pay Plan. Details about the compensation and benefits for this position can be found in the agreement by clicking here.The information above is intended to be illustrative of the kinds of duties that may be assigned to the position and should not be interpreted to describe all the duties which may be required of employees holding this position.The City of Delaware is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. In compliance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA), the City of Delaware will provide reasonable accommodations, upon reasonable request, to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.Intermittent part-time/seasonal employees are not eligible for benefits with the exception that all part-time/seasonal employees shall be responsible for payment of the statutorily required employee contribution to the Ohio Public Employees Retirement System (OPERS). This amount is automatically deducted from the employee's pay on a per pay-period basis.