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Clerical Supervisor 2
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Clerical Supervisor 2
Salary
$44,890.00 - $67,678.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-95662-00200
Department
Department of Labor & Industry
Division
LI UC Serv Ctr UC Spt Op Div
Opening Date
10/11/2024
Closing Date
10/24/2024 11:59 PM Eastern
Job Code
00200
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A2
Pay Group
ST05
Bureau / Division Code
00125706
Bureau / Division
LI UC Serv Ctr UC Spt Op Div
Worksite Address
651 Boas Street
City
Harrisburg, Pennsylvania
Zip Code
17121
Contact Name
Karthika Pillai
Contact Email
...@pa.gov
+ Description
+ Benefits
+ Questions
THE POSITION
Are you interested in an opportunity where you can showcase your administrative and leadership skills? The Department of Labor & Industry is seeking a Clerical Supervisor 2 to provide vital clerical support and contribute to overall smooth and efficient operations of the office. Join an agency that provides opportunity for career growth and advancement, bring your ambition and talents to our team!
DESCRIPTION OF WORK
As a Clerical Supervisor 2, you will supervise, monitor, and evaluate work performance of a large unit of technical and clerical personnel within the Cash Unit. You will be responsible for monitoring attendance and adherence to personnel policies. Work includes developing and implementing policies and procedures, developing, and conducting training, and conducting staff meetings.
Additional duties to include but not limited to:
+ Composing letters and responses using a personal computer
+ Preparing reports as necessary
+ Communicating through telephone inquiries and emails
+ Navigating files, copier, printer and fax
Interested in learning more? Additional details regarding this position can be found in the position description ( .
Work Schedule and Additional Information:
+ Full-time employment
+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
+ Work hours subject to change based on operational need.
+ Telework: You may have the opportunity to work from home (telework) part-time after the successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
+ Salary: In some cases, the starting salary may be non-negotiable.
+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
+ One year as a Clerical Supervisor 1;or
+ One year as a Clerical Assistant 3;or
+ Two years of as a Clerical Assistant 2;or
+ An equivalent combination of experience and training.
Other Requirements:
+ You must meet the PA residency requirement ( Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link ( Info/Pages/default.aspx) and click on Residency.
+ You must be able to perform essential job functions.
Legal Requirement:
+ This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
+ Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
+ Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov .
Telecommunications Relay Service (TRS):
+ 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
+ Your score is valid for this specific posting only.
+ You must provide complete and accurate information or:
+ your score may be lower than deserved.
+ you may be disqualified.
+ You may only apply/testoncefor this posting.
+ Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo ( !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Supervisor 1 for one or more years full-time?
+ Yes
+ No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 3, as a Clerk 3, as a Clerk Typist 3, or as a Clerk Stenographer 3 for one or more years full-time?
+ Yes
+ No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2, as a Clerk 2, as a Clerk Typist 2, or as a Clerk Stenographer 2 for two or more years full-time?
+ Yes
+ No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How many years of full-time moderately complex clerical (or higher level clerical) work experience do you possess?
+ 2 years or more
+ 1 but less than 2 years
+ Less than 1 year
+ None
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit Info/Pages/default.aspx#q3and click on Other Information.
You must attach your documentation prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a document to the application after it has been submitted.
+ 60 credits or more
+ 30 but less than 60 credits
+ 15 but less than 30 credits
+ Less than 15 credits
+ None
10
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The Level of Performance you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( Info/Pages/default.aspx) .
+ Yes
11
WORK BEHAVIOR 1 - DATA ENTRY
Perform activities such as reviewing and processing information, primarily second level appeals, by entering data into the appropriate Unemployment Compensation (UC) system in accordance with bureau policies and procedures to ensure accurate or timely provision of data; conducting random quality control checks to assess the completeness and accuracy of data entry; and correcting deficiencies and reporting substantial findings to management.
Levels of Performance
Select the Level of Performance which best describes your claim.
+ A. I have experience reviewing and processing information, entering electronic data, and searching records in accordance with policies and procedures. I also conducted random quality control checks and corrected deficiencies.
+ B. I have experience reviewing and processing information, entering electronic data, and searching records in accordance with policies and procedures. Someone else was responsible for conducting quality control checks and correcting deficiencies.
+ C. I have successfully completed college-level coursework related to bookkeeping or data entry.
+ D. I have NO experience or training related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience.
+ Your experience reviewing and processing information.
+ Your experience conducting quality control checks.
+ Your experience correcting deficiencies.
13
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
14
WORK BEHAVIOR 2 - COMPOSING MEMORANDA
Compose memoranda to reply to inquiries, requests, or questions relating to the status and operation of the section supervised, work processes, or related information.
Levels of Performance
Select the Level of Performance which best describes your claim.
+ A. I have experience responding in writing to inquiries, requests, or questions relating to work processes or operations, where I had the final responsibility for the completed product.
+ B. I have experience drafting responses to inquiries, requests, or questions regarding work processes or operations, where others had the final responsibility for the completed product.
+ C. I have successfully completed college-level coursework related to report writing.
+ D. I have NO experience or training related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience.
+ The types of inquiries, requests, or questions to which you responded.
+ Your responsibility for the final product.
+ Your specific duties.
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
17
WORK BEHAVIOR 3 - SUPERVISION
Provide full range of supervisory duties which include: Planning, organizing and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance and establishing performance standards; handling grievances and recommending decisions; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures. Provide instruction and guidance to staff on processing methods and procedures, and train new staff in the use of PCs for inquiry and data entry as well as general clerical functions.
Levels of Performance
Select the Level of Performance which best describes your claim.
+ A. I have experience planning and assigning work to staff, approving leave, evaluating staff performance, interviewing candidates and recommending selection of applicants, providing instruction and guidance to staff on methods and procedures, and training new staff.
+ B. I have experience as a lead worker, which included assigning or delegating work to staff, monitoring others' work for accuracy or timeliness, and training new staff.
+ C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
+ D. I have NO experience or training related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience.
+ Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.).
+ Your duties as a lead worker (assigning work, reviewing work, etc.).
+ Your specific responsibilities.
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University/Training Source
+ Course Title
+ Credits/Clock Hours
20
WORK BEHAVIOR 4 - PROOFREAD DOCUMENTS
Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations, and that arithmetic computations for calculating experience factors, project completion percentages, etc. are performed accurately. Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy.
Levels of Performance
Select the Level of Performance which best describes your claim.
+ A. I have experience examining and reviewing files, forms, documents, or records for completeness and accuracy; and proofreading varying types of materials for grammar, accurate calculations, and adherence to rules and regulations.
+ B. I have experience proofreading varying types of materials for grammar, accurate calculations, or adherence to rules and regulations.
+ C. I have successfully completed college-level coursework or training related to proofreading.
+ D. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience.
+ What you proofread or reviewed.
+ Your specific duties and responsibilities.
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University/Training Source
+ Course Title
+ Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website