Salary : $48,561.12 - $79,315.67 Annually Location : 90 W Plato Blvd (Saint Paul), MN Job Type: Full Time Job Number: 2024-01167 Department: 26E01-AO/Hmestead Opening Date: 11/15/2024 Closing Date: 12/2/2024 11:59 PM Central Union: Local 8 - General County Salary Plan: 22M Salary Grade: 20B FLSA Status: nonexempt Basic Function This current vacancy is in the County Assessor department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County. Ramsey County is now recruiting for a Clerk 4. This position will work with the Assessing Services division to help support all business functions and operations of the Assessor Office, including Homesteads, Residential, Commercial and Land Records divisions. As a Clerk 4, your work may include:
- Providing administrative support to appraisers, supervisors, etc.
- Providing customer service support to the Homestead work unit.
- Utilizing software and programs to compile and provide business support.
An ideal candidate has analytical skills, attention to detail and interpersonal skills. To participate in and direct the work of a clerical or technical work group, or to perform specialized non-supervisory duties specific to the department where employed; and perform related duties as assigned. If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction). To view or print a copy of the complete Ramsey County job (class) description for this position, go to: . Once at this page, you can browse the alphabetical list or search for a job description. Examples of Work Performed Examples of Work Performed
Provide oversight and work direction for daily operations of a clerical or technical group. Develop written operating procedures, identify and resolve workflow issues. Conduct research, review and analyze records, and determine proper course of action. Create reports and recommendations regarding new or modified procedures or policies for defined work groups. Organize activities to document and implement policy and procedural changes within the area of specialization. Receive and process data or documents specific to the work area to which assigned, with independent authority to accept, modify or reject data or documents in accordance with established policies and procedures. Maintain financial data specific to the work unit to which assigned, to include responsibility for performing all necessary computations, data analysis and preparation of reports as required. Perform public contact duties such as receiving and routing telephone calls, responding to complaints and inquiries by telephone and in person, directing clients or visitors to proper locations, scheduling appointments for clients or staff and assigning service requests to program units or staff in accordance with established guidelines. Provide training on specific job functions within a work group and/or office wide if applicable. (The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.) ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9. Minimum QualificationsEducation: High school graduation or equivalent. Experience: Seven years of clerical or administrative experience, including three years as a Clerk 3 or equivalent. Substitution: Four years of post-secondary education can be substituted for the clerical or administrative experience on a year for year basic for up to four years of experience required. Certifications/Licensure:None. Exam/Screening Process InformationThe examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
The examination for Clerk 4 will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions - do not mark see resume or see work history as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination. Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as Clerk 4. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 90 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status. Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application. Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment. E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. Equal Opportunity Employer:Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin. Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved. To print a paper application for this posting click . You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application. For further information regarding this posting, please contact Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
- Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance - two plan options offered
- VSP Vision Insurance - Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and one floating holiday
- Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups - help employees build connections through common bonds with colleagues
For information about Ramsey County's 2024 benefits, visit: 01 Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write see resume as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Please select yes if you have read and understand.
02 Do you have or have you ever held a professional license?
03 If you answered Yes to the previous question, list the type of license(s) and the State or jurisdiction the license is or was held; also indicate the status of your license(s). If this does not apply to you, write N/A in the space provided. 04 Select the option that best describes your highest level of education completed.
- High school diploma or G.E.D.
- Associate's degree.
- Bachelor's Degree.
- Master's Degree or higher.
- None of the above.
05 Which best describes your full-time years of clerical and/or administrative experience?
- Less than one year of full-time experience.
- At least one year and less than three years of full-time experience.
- At least three years and less than six years of full-time experience.
- Seven or more years of full-time experience.
- None of the above.
06 If you have indicated having experience in the previous question, provide where you gained your experience. Include the name of the organization, your title, the length of time in the position, and the duties you performed. If you do not have experience in this area, type N/A in the space below. 07 Do you have at least three years of experience as a Clerk 3 or equivalent?
08 Which best describes your experience working with Microsoft Office products or equivalent?
- No experience with Microsoft Office products or equivalent.
- Experience using Microsoft Office products or equivalent for basic functions such as creating worksheets, formatting documents, updating calendars, and/or sending emails.
- Experience using Microsoft Office products or equivalent for intermediate functions such as using formulas, creating templates, and/or creating email files and daily use of a calendar.
- Experience using Microsoft Office products or equivalent for advanced functions such as naming cells and creating pivot tables, creating form letters with drop down form fields, and/or using and creating task field in email.
09 If you have indicated having experience in the previous question, provide where you gained your experience. Include the name of the organization, your title, the length of time in the position, and the duties you performed. If you do not have experience in this area, type N/A in the space below. 10 Which best describes your experience with reviewing and analyzing records and conducting research to determine a proper course of action for a work process or procedure?
- I have very little experience in researching, reviewing, or analyzing work processes or procedures.
- I have some training in this area and would need additional training. I have performed these tasks independently under normal supervision.
- I have extensive experience performing these tasks under normal supervision.
- I have extensive experience performing these tasks and have trained and/or supervised others in the performance of these tasks.
- None of the above.
11 If you have indicated having experience in the previous question, provide where you gained your experience. Include the name of the organization, your title, the length of time in the position, and the duties you performed. If you do not have experience in this area, type N/A in the space below. 12 Which best describe your experience providing customer service/information/answers to help staff, customers or clients resolve issues?
- Receiving and routing inquiries to the appropriate designee(s).
- Responding to complaints and inquiries by telephone, mail, via email and/or in person.
- Explaining Minnesota statutory terms and/or business processes to staff, customers and/or clients
- Scheduling appointments for clients or staff and assigning service requests to program units or staff in accordance with established guidelines.
- None of the above.
13 Which of the following systems have you used for handling information inquiries from internal and external stakeholders?
- SharePoint.
- Tyler Technologies Appraisal & Tax.
- Legistar or equivalent.
- Laserfiche or a document management storage system.
- ProsecutorByKarpel.
- None of the above.
14 If you have indicated having experience in the previous question, provide where you gained your experience. Include the name of the organization, your title, the length of time in the position, and the duties you performed. If you do not have experience in this area, type N/A in the space below. 15 Which best describes your experience with training and directing the work of clerical staff or technical work groups as a lead worker?
- I do not have experience directing a work group as a lead worker.
- I do not lead a group, but I am the lead worker performing specialized duties in my work area.
- As a lead worker, I delegate tasks, as well as the order in which these tasks are completed based on the priority of the activity.
- As a lead worker, I train, coach and create schedules for a group of people and assign tasks to others based on skill level and work volume.
16 If you have indicated having experience in the previous question, provide where you gained your experience. Include the name of the organization, your title, the length of time in the position, and the duties you performed. If you do not have experience in this area, type N/A in the space below. 17 Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County? Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No, if none of the above.
Required Question