Location: Waukegan,IL, USA
Clerk II is a valuable member of our Patient Access Center Team who assists patients with scheduling appointments for healthcare services in the FQHCs. The Clerk answers incoming telephone calls and makes outreach calls to defined patients. Work is performed by prescribed policies and procedures. Responsibilities are performed at a proficient level thus lending support to the care teams.
To be successful in this role, we are looking for someone who must have excellent customer service skills, attention to detail, and be able to navigate computer systems to make appointments accurately and efficiently. In addition, one must have excellent listening and decision-making skills to be able to route the caller to the appropriate individual for assistance. Also, possess the ability to work with diverse populations with various healthcare needs.
Scheduled Hours: 37.5 hours a week
At this time, you must reside in either Illinois or Wisconsin to work for the Lake County Health Department.
* Answers a high volume of incoming phone calls.
* Provides patient services to include registration and insurance verification, scheduling/canceling appointments, and facilitates communication between the patient and FQHC provider team/clinic.
* Uses reference documents and online tools to become familiar with Lake County Health Department (LCHD) services and acts as a subject matter expert for patients.
* Identifies urgent patient needs and routes/escalates appropriately
* Navigates electronic health record and updates patient information as needed
* Adheres to strict HIPAA guidelines.
* Provides language translation services, verbal or written, as needed.
* Promotes and actively participates in key initiatives for Patient Access Center and LCHD, including patient outreach for follow-up care.
* Supports departmental changes, demonstrates flexibility and a positive attitude in a fast paced, changing environment.
* Requires High School Diploma or GED.
* Minimum of one-year office experience preferred.
* Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail and analytical and problem solving abilities to meet and exceed the needs of our patients.
* Excellent phone etiquette skills.
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at
Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.