Clerk II
: Job Details :

Job Summary:

Writes, types or enters information into computer to prepare correspondences, bills, statements, receipts, checks, and/or other documents. Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, and envelopes. Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment. Greets callers and assists them with general problems or complaints, answers telephones, refers calls or takes accurate and complete messages.

Job Duties:

Writes, types or enters information into computer to prepare correspondences, bills, statements, receipts, checks, and/or other documents. Performs routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, and envelopes. Verifies information for accuracy and completeness against existing records, posts information to records or ledgers, and issues equipment. Completes applications for eligibility of services if required, including securing and reviewing backup documentation. Computes income and determines hours of care for which client is eligible and may issue proper documents to clients for eligibility continuation. Files and retrieves applications and records in accordance with established procedures and filing systems. Researches lost or missing applications or records in accordance with established procedures. Tabulates data as required, assembles and repairs records, and files as necessary. Conducts monitoring of client applications to verify compliance with policies and procedures, reviews policies to determine coverage, investigates and verifies claims eligibility if required. Orders and issues supplies as appropriate. Opens, sorts and routes incoming mail; prepares outgoing mail. Greets callers and assists them with general problems or complaints, answers telephones, refers calls or takes accurate and complete messages. Operates copiers, fax machines or other office equipment. Assists and trains other clerical staff. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None.

Qualifications:

EDUCATIONAL REQUIREMENT

High school diploma or general education degree (GED).

EXPERIENCE REQUIREMENT

An additional one (1) year experience in a related field.

COMPUTER SKILLS

An individual should have knowledge of Accounting, Database, Internet, Inventory, Spreadsheet and Word Processing software, and Order processing and Payroll systems.

CERTIFICATES, LICENSES, REGISTRATIONS

A driver's license may be required to work in some departments. If so, applicant/employee must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.

OTHER SKILLS AND ABILITIES

Ability to type 35 words per minute may be required and if so, must be verified by successfully completing a typing test. Must have the ability to operate standard office machines. Must have good working knowledge of the basic principles of filing. Must have the ability to deal professionally and pleasantly with the public.

OTHER QUALIFICATIONS

Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIGs Cumulative Sanction Report, or the GSAs List of Excluded Providers, or listed on the OIGs List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.