Clerk III
: Job Details :

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Clerk III

Job Title: Clerk III

Agency: Health & Human Services Comm

Department: Appeals & Mitigation

Posting Number: 668

Closing Date: 03/02/2025

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-A-11

Salary Range: $2,694.33 - $3,946.25

Shift: Day

Additional Shift:

Telework: Full-Time

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: HOUSTON

Job Location Address: 10202 E IH 10

Other Locations: Houston; Amarillo; Austin; Beaumont; Dallas; Edinburg; El Paso; Fort Worth; Odessa; San Antonio; Tyler; Wichita Falls

MOS Codes:

0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X

8A200,AZ,CS,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS,F&S

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidate to fill the Integrity Support Services (ISS) Appeals and Mitigation (A&M) - Clerk III position within the Office of Medical and Social Services (MSS), Access & Eligibility Services Field Division.

ISS A&M is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. Ability to organize and prioritize work and address multiple tasks within tight deadlines.

Performs highly complex (senior level) clerical work under limited supervision with moderate latitude for the use of initiative and independent judgement. Provides a variety of clerical support services in an ISS A&M Unit. Provides secretarial support to A&M Support staff. Reviews incoming appeals for validity in terms of policy and procedure. Reviews public records to identify and retrieve data related to program workload. Assists staff in filling out forms and providing information by mail or by phone. Reviews appeals and associated documents for required signature, date, and supporting documents. Logs tasks and assigns them for processing. Provide support to ISS A&M Mailbox. Assists supervisor with the scheduling of tasks. Job requires detailed oriented individuals with ability to apply complex policies and procedures.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews incoming appeals for validity and assists staff in filling out forms relating to appeals and hearing process.

Maintains tracking system of assignments to ensure timely completion.

Serve as the back up to other ISS A&M clerks as well as assist when needed for providing support for the ISS A&M Mailbox, scheduling of assignments, and assigning workload to designated staff.

Types conference notes, reports, letters, memos, staff meeting notes, travel, and routes mail appropriately.

Completes additional tasks upon request of supervisor or other staff.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

* Internet usage and computers.

* Basic mathematics

* Clerical policies and procedures, records administration and maintenance techniques and procedures.

Ability to:

* Complete basic mathematical calculations.

* Listen to clients, elicit, relate, and evaluate information; and interpret terms as needed.

* Complete required work within specified deadlines.

* Read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.

* Communicate verbally and in writing.

* Establish rapport with and relate to clients.

* Maintain effective working relationships with others.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Experience working in a professional customer service environment.

Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.

One (1) year relevant work experience in Eligibility Operations Programs, such as SNAP, TANF, Medicaid, and MEPD are preferred.

Bilingual (English / Spanish) skills preferred.

Work experience using a computer for inquiry and data entry, preferred.

Work experience searching records to identify and retrieve information, preferred.

Work experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems, preferred.

Work experience handling and transporting mail and other documents, preferred.

Work experience using fax machines, printers, multi-line telephone systems, and other office equipment, preferred.

TIERS & EWMS experience preferred.

Application indicates the willingness to travel 10%.

Additional Information:

Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees.

Former employees may be offered a salary above $2694.33 if they have recent Texas Works or MEPD eligibility experience. Recent experience includes any experience within one year prior to the application closing date.

Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2694.33.

Applicants that previously retired from state employment under the Employees Retirement System of Texas (ERS) will receive $2694.33.

This position can be housed at any eligibility office statewide depending on office availability.

Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am - 5:00 pm. Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.

Successful applicants must be willing to work in a highly stressful and fast pace environment, under constant pressure to meet required deadlines.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Nearest Major Market: Houston