ESSENTIAL FUNCTIONS:
- Takes food and drink orders from customers. Extend a friendly and courteous welcome to every arriving guest.
- Ensure retail counter is neat and clean and fully stocked at all times. Check pars of retail items and communicate needs to management effectively and timely on a consistent basis.
- Properly wraps, labels, dates and stores all retail items on their proper stations.
- Sets up, operates and cleans all retail counter space and equipment. Maintains complete knowledge of correct maintenance and handling of equipment, using only as intended and only after proper training has been demonstrated.
- Handles all cashiering transactions in accordance with Dover Downs cashiering policies.
- Prepares all menu items according to specific guidelines.
- Ensures that trash is emptied regularly.
- Promotes sale of all retail items and is knowledgeable of menu and retail items.
- Must be able to project voice across the restaurant floor for all guests to hear and understand.
- Create and maintain a sense of urgency.
- Thank guests as they leave and invite them to return.
- Respond promptly to customer needs. Solicit customer feedback to improve service.
- Always address the guest by name when known.
- Respond well to questions regarding information and events on the property.
ADDITIONAL FUNCTIONS:
- Perform other duties as assigned.
REQUIREMENTS/EDUCATION:To perform the job successfully, each individual should demonstrate the following:
- High School Diploma or General Education Degree (GED);
- One to three months related experience and/or training; or equivalent combination of education and experience preferred
- Ability to become ABC certified in order to prepare and serve alcoholic beverages.
- Must be able to successfully pass a background check and receive a lottery license from the DE Lottery.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to use a POS terminal.
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.Bally's Dover is an equal opportunity/affirmative action employerAddendum to Job Description These are physical and mental requirements of the position as it is typically performed.Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.Physical RequirementsXSeeingXPull (25 pounds)XBendXColor PerceptionClimb, Ascend/Descend (Stairs, Ladders)XStoop /Kneel /CrouchXHearing / ListeningXLift( 25 pounds)TasteXClear Speech / TalkingXCarry (25pounds)SmellXTouchingDrive (local / long distance)Repetitive MotionXDexterity /HandWalk for Extended PeriodsRunXDexterity /FingersXStand for Extended PeriodsXReach (Above Shoulder)XPush (25 pounds)XSit for Extended PeriodsOther:Mental / Reasoning RequirementsReading - SimpleWriting - SimpleAdvanced Math SkillsXReading - ComplexXWriting - ComplexXAnalysis / ComprehensionXClericalXBasic Math SkillsXJudgment / Decision MakingWork EnvironmentXShift WorkOutsidePressurized EquipmentXWorks AloneExtreme HeatXMoving ObjectsXWorks with OthersExtreme ColdHigh PlacesXVerbal Contact with OthersExtreme NoiseFumes / OdorsXFace-to-Face ContactMechanical EquipmentHazardous MaterialsXInsideElectrical EquipmentDirt / DustDisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.