Location: Spencer,IA, USA
Overview
The Iowa Department of Health and Human Services, Child Support Services (CSS) has a wonderful opportunity as a Clerk Specialist in Spencer, Iowa. At CSS we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. If you're a compassionate, highly motivated, organized individual with excellent written and verbal communication skills, this is the job for you!
Hours, Work Location and Requirements
This is a full-time opportunity, working Monday - Friday from 8:00am - 4:30pm. After successfully completing the training period, with supervisor approval, this position may work a hybrid schedule from the office and from home. The Spencer CSS office is located at 20 W 6th St Ste 200, Spencer IA 51301.
Job Duties
The CSS Clerk Specialist is a vital role in supporting our clients needs and assisting with office duties. Typical daily job duties include:
* Provide administrative support and complete duties for specialized technical child support casework.
* Comprehend and apply complex instructions, including federal, state, and local laws, policies and procedures specific to child support.
* Proficiently use Microsoft Office including Word, Excel, and Outlook and navigation in a Windows environment.
* Use a calculator to produce extremely accurate mathematical calculations.
* Independently manage and prioritize assigned case work to meet performance goals and deadlines.
* Utilize and follow existing processes and work collaboratively with the team.
* Accurately enter, retrieve, file, and generate case folders using various data base systems including ICAR.
* Sort and scan physical mail and index and retrieve electronic mail.
* Interact with respect and professionalism with clients, community partners, attorneys, sheriffs, and various individuals with differing needs.
* Maintain strict adherence to confidentiality provisions outlined in the Code of Iowa
* Adapt to changing situations and work pressures while maintaining composure
Additional Requirements
* This position requires occasional travel. A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.
* Successfully complete and pass a comprehensive criminal and IRS background check, including fingerprinting.
We have a great total compensation package for all our full-time employees, including:
* Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
* Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
* Health, Dental and Vision Insurance (See below for more details)
* Vacation Leave (96 hours/year)
* Sick Leave (144 hours/year)
* Paid Holidays (9 days/year)
* Flexible Spending Accounts
* Life Insurance ($20,000 paid for by the State of Iowa with additional that can be purchased)
* Long-Term Disability Insurance
For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
What Spencer has to offer:
The Spencer CSRU office is located in historic downtown Spencer. Spencer is a vibrant community that offers a variety of recreational, social, and professional opportunities. The growing list of amenities includes:
* Shopping, museums, and live theater.
* Convenient access to the hospital, medical offices, banks, library, and other services.
* Spencer is the hometown of Dewey, The Small-Town Library Cat That Touched the World.
* Home of the World's Greatest County Fair .
* Conveniently located near the Iowa Great Lakes where you can enjoy biking and hiking trails, lake fishing, boating, camping, golf courses, amusement park and many eating establishments.
How to Apply:
For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The State of Iowa is an EEO/AA Employer
HHS values those with lived experience and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-###-#### TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Experience equal to three years of full-time clerical or closely related work;
OR
an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;
OR
an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;
OR
certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;
OR
employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk-Advanced.
For additional information, please click on this link to view the job description.This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.