Client Account Manager
: Job Details :

Overview:Cleary Gottlieb is a pioneer in globalizing the legal profession. We have 16 offices in major financial centers around the world, but we operate as a single, integrated global partnership and not a U.S. firm with a network of overseas locations. The firm employs approximately 1,100 lawyersfrom more than 50 countries.Since 1946 our lawyers and staff have worked across practices, industries, jurisdictions and continents to provide clients with simple, actionable approaches to their most complex legal and business challenges, whether domestic or international. We support every client relationship with intellectual agility, commercial acumen and a human touch.Position: Reporting to the Director of Revenue, the Client Account Manager is responsible for leading and overseeing the billing and collection strategy for their teams in conjunction with firm best practices as well as in accordance with client requirements.Responsibilities: Oversee and lead the entire billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned practice groups and/or offices.Monitor monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full; direct teams to follow-up on underpayments and help with resolution, as needed.Perform regular audits of invoices to identify billing errors; identify training or development gaps on the team and address.Ensure teams have documented for their areas of responsibility their partner requirements, key client requirements (billing, collecting, fee arrangements) to allow more streamlined collaboration and coverage among teams.Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.Review and analyze billing and collection data to identify trends and areas for improvement.Respond to billing and AR inquiries.Provide monthly updates on unbilled time and AR status, including reports, metrics, and presentations.Collaborate with internal clients and other finance teams, such as Pricing Operations and eBilling, to ensure accurate client invoices, submission requirements, and reporting.Ensure team timely and accurately updates key finance reports (e.g., projection amounts, clear and concise billing or AR comments) to improve reporting for Senior Management.Participate in office and/or practice group meetings to understand strategy, challenges, and goals of assigned practice groups or offices. Provide reports/updates, as required.Manage a team and provide training, development, and support.Follow-up with partners to escalate any billing or collection issues or delays.Build strong relationships across finance as well as practice groups and partners.Ensure adequate coverage during busy times (e.g., year-end, month-end).Develop or maintain billing policies and procedures to ensure compliance with regulatory requirements, internal best practices, as well as client requirements.Provide training on billing best practices, software, reports, tools, and any other revenue cycle-related tasks and standard operating procedures.Participate in and assign personnel, as required, for technology testing and software reviews.Develop continuous process improvement reviews to help shorten revenue cycle timing, improve reporting, and matter intake information. Coordinate with technology teams, as needed.Special projects, as assigned. Qualifications: Bachelor's degree in Finance, Business Administration, or related fields.Minimum of 7+ years of relevant billing and client relationship experience at a professional service firm or law firm is required.Experience billing for private funds clients preferred.Minimum of 3 years in a manager role.Proven record of implementing operational and procedural improvements.Experience with Aderant is a plus.Proficiency with Excel and Word.An innovative team player that is willing to pitch in when needed and offer ideas to better the group.Flexibility to work evenings and weekends to meet deadlines.Excellent writing, organizational, and communication skills, effective at all levels, particularly with attorneys.Detail-oriented with a mastery of billing and collections processes, ability to investigate issues and errors, as well as strong interpersonal skills.Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals. The estimated base salary range for this position is $175,000 to $190,000 at the time of posting. The actual salary offered will depend on a variety of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, and performance.Cleary provides a comprehensive benefits package, including health care benefits. More information can be found here: Benefits.At Cleary Gottlieb, all members of our community deserve respect as individuals and appreciation for the contributions they make to our community. We champion diversity, equity, and inclusion, and creating equal opportunities to develop and succeed. #J-18808-Ljbffr