The HopeSource Mission is to Equip, Encourage, and Empower those we serve, drawing from our CASTLE culture that is committed to the values of Courage, Authenticity, Service, Truth, Love, and Effectiveness. You will enjoy an open, welcoming team environment where your unique contributions to the teamare valued. You will benefit from:
- Starting salary above the market average,
- Flexible hours and hybrid work options following eligibility periods,
- 100% insurance premiums covered for you and 60% of insurance premiums covered for your dependents to ensure that youand your family have quality care,
- Generous PTO and vacation with accruals starting at hire
- A work environment you will truly love to work in!
This position starts at $22 with the potential to increase over time based on expanded job responsibilities and established experience.The role of the client advocateEquips clients with tools, resources, and support to work together towards self-sufficiency and stabilityEncourages clients to think through problems and find solutions, acknowledge capabilities, and inspire growth. Empowers clients to utilize HopeSource and community resources to move forward, stabilize their lives, and obtain and maintain permanent housing. If you are the right fit for this role, you will:
- Impact the lives of veterans, youth, disabled, and families with children by stabilizing them in a temporary shelter or permanent housing situation.
- Provide client mentoring, coaching, and oversight of direct services to people in crisis.
- Be part of ensuring a better tomorrow for people who are struggling by mentoring and coaching them in life skills.
- Work on outreach in the field, providing first-hand knowledge of the most at-risk individuals who need your help.
- Make a difference by identifying their greatest needs and connecting them with people who can help.
- Work with other community organizations to make a long-term impact on the lives of your clients and their families
- Assist leadership in developing new programs and services to expand opportunities for individuals, families, and children seeking to thrive.
- Educate landlords in the support HopeSource provides and the benefits of working with your clients to establish a productive life
- See first-hand the successes that your clients can achieve due to your hard work and dedication
ResponsibilitiesResponsible for providing client mentoring, coaching, and oversight of direct services to clients in Rapid Rehousing programs. Caseload determined by Program Manager.
- Provides client mentoring and coaching in the HopeSource Rapid Rehousing programs. Works with other local agencies in providing services to shared clients.
- Coordinates with Hope U staff to place clients in Hope U Life Skills and Work Skills classes and ensures that educational goal component of client's Family Stability Plans are met.
- Meets regularly with clients to ensure Family stability Plan goals are met, assess the effectiveness of training, assess additional educational or family needs and establish additional educational goals.
- Responsible for recruiting local housing providers for participation in the Housing Program and keeping the inventory of potential housing ahead of need.
- Responsible for coordinating with Housing Team to enter prepared shelter clients into HopeSource Housing Programs at levels that satisfy all grant requirements and program strategies.
- Responsible for ensuring that clients participate and complete all Family Stability Program goals and planned Hope U One/One Coaching activities.
- Coordinate and maintain accurate case file documentation, client characteristics, and program utilization and information for Rapid Rehousing Programs including management of data.
- Coordinate preparation of program reports, as required by funding source, Housing Manager, Senior Management, and Executive Management.
- Coordinate preparation of program billings as required by the Fiscal Director and funding sources.
- Represent the agency in a public setting.
- Assist the leadership in developing new programs, program structures, and service delivery mechanisms to enhance, expand, and improve services for families and children.
- Attend staff training, staff meetings, and other professional training
- Perform Housing intakes and refer clients to appropriate housing programs
- May perform housing program data entry in Microix and HMIS
- Performs other duties as assigned
- Understand firmly each grant and the contract requirements.
- Responsible to understand coding (GL/Dept/Grant/Expense) for PO's and to properly code and allocate activity reporting.
- Responsible to know program budgets and available spends.
- Meet organization's documentation requirements for program adherence, finance, and file accuracy.
- Responsible for coordinating with service agency's monthly developing working relationships.
- Responsible for local outreach addressing homeless clients.
Minimum Requirements
- Experience in providing direct client services.
- Experience in working with individuals and/or families in crisis.
- Current Washington Driver's License with an acceptable driving record and proof of automobile insurance, or access to reliable transportation
Preferred:
- Bachelor's degree in a field directly related to families, case management or to the delivery of client services or equivalent experience
- Proven ability to network with other organizations and service groups.
- Proven ability to prepare reports and handle extensive written communications.
- Working knowledge of basic computer programs.
- Bilingual English/Spanish preferred.
Applicants must currently reside and be approved to work in the U.S. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.