Location: Philadelphia,PA, USA
IntePros is hiring an Operations Client Relationship Issue Resolution Analyst for our premier client! This hybrid role is crucial in managing and resolving complex operational issues for high-priority clients, working to enhance client satisfaction through efficient issue management and proactive process improvements. The Analyst will collaborate closely with cross-functional teams across sales, claims, billing, enrollment, and other departments to ensure timely and effective issue resolution, fostering a client-centered approach.
Responsibilities:
· Issue Resolution: Manage client-specific issues through to completion, identifying root causes, documenting solutions, and implementing measures to prevent recurrence.
· Cross-Functional Collaboration: Work with cross-functional teams, engaging subject matter experts as needed to resolve issues promptly.
· Executive Communications: Develop strategic summaries of issue details, root cause analysis, and remediation pathways, presenting findings and action plans to internal and client leadership.
· Issue Tracking: Update issues in databases to enable insightful reporting on key performance indicators and ensure clients are informed about issue management activities.
· Process Improvement: Identify opportunities for operational improvements and recommend solutions to enhance efficiency and client satisfaction.
Qualifications:
· Education: Bachelor's degree in healthcare administration, business, or a related field preferred; equivalent experience in issue management, operations, or health insurance may be considered.
Experience:
· 3+ years in healthcare operations and project management, with preferred experience in self-funded claims.
· Familiarity with healthcare payer operations and self-funded group management.
Skills:
· Strong analytical skills to identify trends, resolve complex issues, and convey insights.
· Excellent communication skills for translating complex issues to leadership stakeholders.
· Proficiency in the Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint).
· Project management skills with the ability to coordinate subject matter experts and keep deliverables on track.
· Strong problem-solving abilities, attention to detail, and organizational skills.
· Ability to work independently and bring a fresh perspective to problem-solving.
If you have a strong background in healthcare operations and project management with a client-centered approach, we encourage you to apply!