DescriptionPart-Time Client Care Associate (Overnight) Are you ready to make a difference for pets and their families during critical moments? Cape Cod Veterinary Specialists is seeking an experienced, compassionate, and detail-oriented Client Care Associate to join our team in Buzzards Bay, MA. This overnight position offers the unique opportunity to be the face of our hospital during some of the most critical hours, ensuring that clients receive the highest level of care and service. About the Role: As a Client Care Associate (CCA), you will be the first and last point of contact for our clients, playing a crucial role in shaping their experience. You will support our medical team by facilitating emergency and specialty appointments, managing communications with referring veterinarians, and processing financial transactions. This position does not involve direct animal care but focuses on client service and communication. Key Responsibilities:
- Greet clients and manage check-ins for emergency and specialty appointments.
- Schedule, confirm, and manage appointments with precision and professionalism.
- Maintain accurate and organized electronic medical records (EMR).
- Provide clear estimates, process payments, and handle deposits.
- Communicate medical records to referring veterinarians.
- Manage client phone calls, directing them appropriately and compassionately.
- Maintain a clean and professional front desk and lobby environment.
- Offer emotional support to clients in high-stress situations.
Salary, Schedule, and Benefits:
- Hourly Rate: $18-$20 (commensurate with experience).
- Schedule: Thurs-Sat overnights, 11:00 p.m. to 7:00 a.m. (including a holiday rotation).
- Initial Training: Day and swing shifts.
- Benefits Include:
- Paid PTO and holidays
- Medical, dental, vision, and life insurance
- 401K
- Uniform allowance
- Trupanion pet insurance (covers two pets)
- Full-time Veterinary Social Worker on-site for support
- Employee Assistance Program (EAP)
Qualifications:
- 1+ year experience in a veterinary hospital as a technician, liaison, or CCA.
- This position may be open to the right person who expresses a genuine desire and is eager to learn
- Strong computer skills (Word, Excel) and ability to learn veterinary software.
- Experience with basic office equipment (fax machines, credit card terminals, etc.).
- Confidence in handling multiple tasks and interacting with clients.
- Strong communication skills, professionalism, and a positive, team-focused attitude.
Our Core Values: At CCVS, we believe in:
- Getting it Done Right
- Respect
- Compassion
- Going the Extra Mile
- Embracing the Madness (excellence under pressure)
About Us: Cape Cod Veterinary Specialists is the region's leading specialty and emergency-critical care hospital with locations in Buzzards Bay and Dennis, MA. As part of a growing team of over 20 specialists, we provide gold-standard medical care to pets across Cape Cod and the Islands. We value a collaborative, supportive environment where you can grow as a professional while helping deliver exceptional patient care. Join Us: If you're passionate about client service and thrive in an overnight schedule, we'd love to hear from you. Join a team that values your growth and supports a fulfilling career. Cape Cod Veterinary Specialists - A United Veterinary Care Partner hospital, committed to providing excellent care for our patients and a sustainable, rewarding career for our team members. All applicants are required to pass a drug test as part of our commitment to maintaining a safe and drug-free work environment