Location: Long Beach,CA, USA
Client Care CoordinatorFull TimeStarting at $24/hour + (Depending on Experience)Join Home Instead, a leading provider of In Home Care to aging adults around the world. At Home Instead, we specialize in providing personalized in-home care to aging adults with the mission of helping them age safely and independently in their own home. As a prominent member of the world's largest network of in-home care providers, we pride ourselves on delivering exceptional service to aging adults. Our mission is centered around creating a nurturing environment that upholds independence and dignity, with a keen focus on addressing the unique needs of each client through a consultative and caring approach.Your Role as a Client Care Coodinator:Engage directly with Seniors and their families to understand their specific care needs, crafting tailored solutions for their safety and independence at home.Maintain empathetic and effective communication with seniors and their families, ensuring their needs and concerns are addressed with care and understanding.Serve as a resource to internal employees, clients and community members, creating connections and offering solution based recommendationsDiligently document interactions, follow up on commitments and complete tasks promptly to maintain high standards of serviceCollaborate effectively within a team setting while also thriving independently to achieve optimal outcomes for our clients.Utilize various software tools to enhance operational efficiency, facilitate seamless team communication and uphold our commitment to quality care delivery.What We are Looking For:BS Degree or relevant coursework in Gerontology, Social Work or Health Care Administration; MS Degree in related field a plusMinimum of 2-3 years prior work experience in a service oriented role that includes face-to-face customer interaction and problem resolutionDemonstrated passion for helping othersPrevious experience in senior care or related field (Hospice, Home Health, Hospital, Skilled Nursing, Rehabilitation Facility) is desirable.Excellent verbal and written communication skills, with a demonstrated proficiency in using a consultative approach communication styleStrong documentation skills with a focus on thorough follow-up and follow-through on all interactionsAbility to excel in a fast-paced environment, both as an individual and as part of a dynamic teamProficiency in software programs for operational efficiency, communication and documentationDemonstrated effective time management skills What Sets You Apart: The ideal candidate is a compassionate, solution-oriented individual with a deep commitment to and passion for improving the lives of seniors. You should possess exceptional relationship-building skills, thrive in a high-performance team and be able to navigate a collaborative and fast-paced work environment.Our Commitment to You: Joining our team means becoming part of a culture that values your contributions and is dedicated to providing excellent service. We offer:A competitive base salary, based on your experienceOpportunities for commission and bonuses based on performance metrics / standardsComprehensive benefits package including Medical, Dental and Vision insurance401k with a generous match to support your futureContinuous Learning and Education opportunities for professional growthPaid Vacation and Sick LeaveCompany paid holidaysCompany vehicle and Cell Phone for professional useMake a Difference with Us: If you are passionate about making a real difference in the lives of seniors and meet our qualifications, we would love to see your application and resume. Join us in our mission to provide exceptional care and enrich the lives of seniors every day.Coastal Community Senior Care, LLC dba Home Instead is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity, gender expression, national origin, age, disability, marital status, parent status, ancestry, military or veteran status, genetic information, or any other characteristics protected by law. Each Home Instead is independently owned and operated. HCO#194700062Position InformationTitle:Client Care CoordinatorID:1119Please note that this is the job board for the franchise office located at 5500 Atherton Street. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.For job related questions please call the franchise office at 562 ###-####.