Location: Hopewell Junction,NY, USA
Summary:
The Client Care Coordinator is responsible for managing and overseeing client care services within the home care agency, ensuring a high-quality and personalized experience for all clients. This role includes managing concierge services, followingup with clients, and conducting quality assurance and aide supervisory visits. The Client Care Coordinator will play a critical role in maintaining client satisfaction, ensuring compliance with agency standards, and enhancing the overall client experience.
Key Responsibilities
Client Care Management:
• Coordinate and manage the daily operations of client care services, ensuring all client needs are met promptly and effectively.
• Conduct initial intakes and conduct home assessment with the client and their families.
• Maintain regular contact with clients and their families to monitor satisfaction and address any concerns or changes in needs.
• Ensure all care plans are up-to-date and accurately reflect the clients current status and preferences.
Concierge Services Management:
• Oversee the provision of concierge services, including personalized assistance with scheduling appointments, transportation, and other non-medical support services.
• Develop and maintain relationships with local service providers to ensure high-quality and reliable concierge services for clients.
• Ensure all concierge services are delivered in a timely, professional, and courteous manner.
Quality Assurance and Supervisory Visits:
• Conduct regular quality assurance visits to clients; homes to assess the quality of care being provided and ensure compliance with agency standards.
• Perform supervisory visits to monitor caregiver performance, provide feedback, and offer support and training as needed.
• Document and report findings from quality assurance and supervisory visits, and follow up on any identified issues to ensure prompt resolution.
Communication and Collaboration:
• Serve as the primary point of contact for clients and their families, providing clear and consistent communication regarding care plans and services.
• Collaborate with caregivers, healthcare professionals, and other agency staff to coordinate and optimize client care.
• Participate in staff meetings and training sessions to stay informed about agency policies, procedures, and best practices.
Administrative Duties:
• Assist with scheduling and coordinating caregiver assignments to ensure adequate coverage and continuity of care.
• Support the agency's compliance efforts by ensuring all client care activities adhere to relevant regulations and standards.
Qualifications:
• Bachelor's degree in healthcare administration, social work, nursing, or a related field preferred.
• Minimum of 2 years of experience in a homecare or other healthcare setting, with a focus on client care coordination.
• Strong understanding of homecare services, including non-medical and concierge support.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, families, and staff.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Proficiency in using electronic client management and scheduling software.
• Flexibility to work occasional evenings or weekends as needed to meet client needs and conduct supervisory visits.
• The role may involve lifting, bending, and other physical activities related to client care and home visits.
Performance Metrics:
• Client satisfaction and retention rates.
• Timeliness and quality of concierge services provided.
• Accuracy and completeness of client records and documentation.
• Effectiveness of quality assurance and supervisory visits.
• Compliance with agency standards and regulatory requirements.
Core Competencies:
• Compassion and empathy for clients and their families.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and as part of a team.
• Commitment to continuous improvement and professional development.
Available Benefits
• $25- $28/hr
• Weekly Pay
• Health Insurance Offered
• Retirement Plan Offered
• Use of company car when in the field or mileage reimbursement
Join us in making a positive impact on the lives of seniors in our community.