Client Care Coordinator Scheduling Coordinator
: Job Details :

Right at Home's mission is simple...to improve the quality of life for those we serve.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

We accomplish this by providing the Right Care, and we deliver this brand promise each and every day. However, we couldn't do it without having the Right People. Our care team is passionate about providing individualized care through enthusiastic management practices and collaboration with our caregivers, client's families, and other care providers.

Are you looking for a job that feels like home? Right at Home just might be the fit for you. We are an enthusiastic group of individuals who have formed a close-knit bond. We collaborate and celebrate each other's individualism and creativity and share a passion for improving the lives of our clients and their families. Sense of humor required… no, seriously.

Right at Home is one of the largest private duty homecare agencies in Northern Virginia. During our 22+ years in the Northern Virginia area, we have grown to become one of the top Right at Home offices out of approximately 500+ offices nationwide. We have been awarded Employer of Choice for 9 years running, Provider of Choice and Leader in Excellence for the past 4 years. Our reputation for quality care, quality client service, and quality training for our office staff and our caregivers makes us well-positioned for continued growth in the coming years. We have an immediate opportunity for a full-time Client Care Coordinator. The ideal candidate is able to multi-task, is organized, and enjoys working with a team.

Job Summary:

Responsible for all tasks associated with staffing, communicating with and mentoring caregivers, and communicating with clients and their family members. Primary business objective is to provide excellent customer service, mentor and retain high-quality caregivers, and increase our billable hours to meet business objectives.

Job Duties:

Handling logistics and customer support associated with new client service

Staffing caregivers on client shifts

Communicating with clients and their family members about their care and about our services

Collaborating with shared care providers

Maintaining online client charts and documenting client communications

Performing client and caregiver quality calls

Participating in caregiver orientation process

Visiting clients in their homes, on occasion

Job Requirements:

Prior experience in a private duty or skilled homecare agency

Excellent customer service skills

Prior staffing/scheduling experience

Ability to work independently

Position includes the following benefits:

Bereavement Leave

Family Medical Leave

Paid Holidays - 7 days

ACA Compliant Health, Vision, and Dental Insurance

Paid Time Off - 12 days per year

401K Plan with up to 5% matching, after 1 year

Company provided laptop

Home office expense reimbursement

Mileage reimbursement

Casual work environment

Upscale office space with multiple employee lounges, free coffee bar, and free gym

Monthly bonus program in addition to salary compensation

Right at Home is located at the intersection of Gallows Rd and Rt 50/Arlington Blvd, 1/2 mile from INOVA Fairfax Hospital. Our 11-person office staff is committed to providing the highest quality service for our clients and their families.

If you are passionate about providing services to the elderly and disabled adults, and you enjoy working with an enthusiastic, fun yet serious group of individuals, please send a cover letter, salary history, and resume.

40 hours per week in office or remote at supervisor and employee discretion - Monday-Friday 8am-5pm with a 1-hour lunch break.

Flexible work from home options available.

#J-18808-Ljbffr