Job DetailsJob Location OK Chickasha - Chickasha, OK Position Type Full Time DescriptionClient Care Dispatch Representative Date 9-3-24 FLSA Classification: Non- Exempt Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to having offices across North Texas and Oklahoma, Standley Systems is committed to supporting business with the technology tools and resources needed to empower their employees to get work done. As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services. Team Standley was founded on and continues to operate by a People First mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients' situations to not only provide a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time. Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It's our team. Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time it requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win. Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team! Position Profile: Standley Systems Client Care Dispatch Representative will be responsible for handling service dispatch calls, the ITT service calls we receive from 3rd party dealers and serve as a back-up for the Client Care team when needed. This role will report to the Client Care Manager. Primary Responsibilities:
- Assign tech/territory using a software solution that generates daily.
- Assign tech/territory on newly installed equipment from installations calls completed the previous day.
- Cover Dispatch throughout the day for our Imagining technicians.
- Cover throughout any emails received from 3rd party dealers in/out service requests:
Communicating with 3rd party dealers regarding ETA's, parts, and anything else regarding service requests, as well as our service admin and technicians. Coordinating with supplies & purchasing teams to order and ship parts for 3rd party service requests. Monitoring the out of area box in dispatch que review service calls for out of state machines to ensure service has been requested. Review notes and follow up with 3rd party dealers as needed until service has been completed and clients are taken care of in a timely manner. - Review and invoice out service calls in the dispatch-ok to invoice que:
- Monitoring the unassigned box in dispatch que to review service calls on credit hold or service calls assigned in error that need to be reassigned to a technician.
- Service call corrections for response & repair times etc. sent by Service Admin.
- Be a back up for the Client Care department as needed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Attention to detail required
- Basic analysis skills required
- Team player required
- Positive attitude required
- Curiosity required
- Excellent verbal and written communication skills required
Computer Skills:
- To perform this job successfully, an individual should have basic computer skills, knowledge of Microsoft office and be willing to learn industry related software.
Experience:
- 1-2 years of Customer Service/Dispatch experience preferred
Education:
- One-year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard
- Specific vision abilities required by this job include close vision requirements due to computer work
- Regular, predictable attendance required
Work Environment: The work environment characteristics described here are representative of those an employee in this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic)
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period.
Client Care Dispatch Representative I have read this job description, and I completely understand all my job duties and responsibilities. I can perform the essential functions as outlined with or without reasonable accommodation. I understand that this list is not all inclusive but subject to change by management.