Client Care Representative
: Job Details :

Plumbing Careers at Benjamin Franklin PlumbingDo you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would likeyour customers to be genuinely satisfied, you may be a match for our team.JOB SUMMARYThis position answers incoming client telephone calls. Assists with the dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.JOB DUTIES* Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company* Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not* Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time* Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window* Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair callsMINIMUM REQUIREMENTS* High school diploma or equivalent required* Above-average verbal and telephone communication skills are essential* Must have good computer software skills* Prior customer service experience preferred