Client Care Representative
: Job Details :

Plumbing Careers at Benjamin Franklin PlumbingDo you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.BENEFITS OFFERED:401(k) MatchingCareer AdvancementDental InsuranceDisability InsuranceEmployee Assistance ProgramEmployee DiscountFlexible ScheduleFlexible Spending AccountHealth InsuranceLife InsurancePaid Time OffProfessional Development AssistanceReferral ProgramRetirement PlanVision InsuranceJOB SUMMARYThis position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.JOB DUTIESAnswers incoming client telephone calls and recognizes that this is where the client will form their first impression of the companyGood communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or notEnsures that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time windowCalls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair callsMINIMUM REQUIREMENTSHigh school diploma or equivalent requiredAbove-average verbal and telephone communication skills are essentialMust have good computer software skillsPrior customer service experience preferredE.O.E.Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.