Client Care Service Coordinator
: Job Details :

ApplyDescriptionSchumacher Automotive Group in North Palm Beach is seeking a Full-Time Service Coordinator! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Client Care Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.Essential Job Responsibilities* Handle incoming calls, schedule service appointments and take messages for the Service Team in a courteous and timely manner.* Work with Client Center Schedulers as needed.* Notify customers when vehicles are ready for pickup.* Occasionally call customers when service to their vehicles is due.* Walk short distances repeatedly throughout the day to assist clients, staff, and visitors.* Follow up with clients to confirm or reschedule appointments as needed.* Maintain accurate and organized client records in the dealership database.* Issue loan rental contracts for customers as assigned by management.* Check in and close rental/loan contracts for customers.* Move vehicles for customer loan/rentals as directed by management and in accordance with dealership standards.* Perform walk around before delivery and upon return of the vehicle loan/rental for and by customers; document any damage incurred in the vehicle.* Other duties as assigned by Management.Education and Requirements:* High School diploma or equivalent.* 1+ years experience in a fast paced customer service environment.* Proficient computer skills; experience using word, excel and other MS products.* Excellent communicator to support relationships with all staff, clients, visitors.* Must be available to work Weekdays and Saturdays.* Experience in CDK Software highly preferred.* Must be able to read/write and speak English and Spanish proficiently.* Must have reliable transportation on a daily basis.