Client Concierge - Will Train! (Intake)
: Job Details :

Job Description

Ensure all your application information is up to date and in order before applying for this opportunity.

Growing, fast-paced Personal Injury Law firm is looking for a dynamic and charismatic phone sales representative to achieve maximum success in our intake call center.

Ideal candidates will have EXCELLENT verbal and written communication skills. If you have experience in customer service, sales, call centers, and/or hospitality, then this role is for you!

Must be comfortable working in a fast-paced environment.

This position is based out of our Newport Beach location.

Work Schedule: Your work hours will encompass varying morning and afternoon/evening shifts; flexibility for both is essential. Must be available to work weekends.

Key Responsibilities:

• Communicating with potential customers via phone, email, and in-person
• Collect and document sensitive personal information
• Strong customer and sales experience and excellent attention to detail
• Resolve and address customer concerns with professionalism
• General administrative duties as required

Qualifications:

• A solid work ethic and positive attitude
• Ability to work well under pressure while maintaining a positive attitude
• Previous experience in customer service, sales, or other related fields
• Excellent written and verbal communication skills
• Must be available to work after hours and occasional weekends
• Bilingual (Spanish) a plus

Company Description: Sweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a supportive and collaborative work environment where your skills and contributions are valued.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Law Practice

#J-18808-Ljbffr