Client Development Manager
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Client Development Manager | The Shyft Group (SV) | Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group, we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortunes 100 Fastest Growing Companies.

What youll do

As the Client Development Manager (Remote) for Spartan RV Chassis, a brand within our Specialty Vehicles division based at our new, state-of-the-art manufacturing facility in Charlotte, MI, you will enjoy being the primary customer-facing member for our leasing customer account segments.

Your main focus will involve building and maintaining executive-level relationships and strengthening account partnerships with customers through promoting The Shyft Group's value proposition with a consultative sales approach. Your success will be measured based on retention and profitable growth within the assigned customer accounts.

Additionally, you will be expected to grow sales by developing relationships learn about customers' applications, anticipate customer needs, recommend product options, and best practices, and provide prompt responses and resolution to customer complaints.

You will also:

• Grow sales by developing relationships, learning aboutthe customer applications, anticipating the needs of the client, andrecommending product options/best practices
• Understands the value proposition and able to articulate andconcentrate on value added selling
• Develop an in-depth understanding of each client and clearly define their fleetgoals and business objectives
• Successfully execute company consultative-sales approach thatensures alignment with clients business goals and objectives
• Develop and maintain an effective ongoing working knowledge of the companysand clients systems and processes
• Partner with clients and other internal departments to identify and developeffective client management strategy
• Perform industry research by reviewing industry publications, attending tradeshows, etc. to identify trends and/or new products
• Provide accurate information and consultation to clients
• Prepare projections for assigned accounts and use projections toproactively manage client relationships and achieve targetedgoals/objectives
• Identify the decision maker(s) and others who can influence thedecision-making
• Establish and maintain relationship with these individuals
• Act as voice of the client to develop data relative tomarketing trends, competitive products, and pricing
• Submit marketing intelligence to sales management
• Partner cross-functionally with engineering, operations, and procurement to provide best-in-class consulting and service to clients
• Conduct conference calls, client visits, and document resultingaction items
• Aid in the resolution of complex problems
• Conduct a review of issues to proactively identify trends which may adverselyimpact clients' satisfaction
• Document sales related activity in the CRM
• Effectively manage the quote process and present quotes to existing clients forrenewals, rebuys, and additional products and services
• Conduct pilot reviews to further endear clientsto company product, process, and people
• Participate in sales order to transition meetings
• Represent sales and engineering regarding engineering dates for scheduling ofvehicle

Learn more about The Shyft Groupand Charlotte, MI by exploring the Learn More section below.

Qualifications

• Bachelor's Degree in Business, marketing or a discipline, or equivalent combination of education and 4 years' of sales or marketing environment;
• Good understanding of general business andaccount management operations
• Expertise in systemically managing an account plan and establishing priorities and meeting goals
• A track record of maximizing sales results through new business opportunities within existing account
• Versed in adapting approach to different buying influences andidentifies client needs and gains client commitment
• Opportunistic mindset who commits time and effort to ensure success
• Ability to make persuasive presentations to ensure closes through logical,incremental steps
• A history of setting priorities, meeting deadlines, and handling multiple tasks whilemaintaining a calm disposition in pressured situations
• Skilled in communicating the value and benefitof companys products and partnering as a clientadvocate
• Solution driven, highly creative, strong problem solving, analytical,interpersonal and presentation skills
• Ability to examine factors to develop effective sales strategies and anticipate andexceed client needs and close sales

Learn More

The content below is available on our careers site job description:

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Shyft Specialty Vehicles Brands

Royal Truck Body

DuraMag

Magnum

Spartan RV Chassis

Builtmore

Red Diamond

Charlotte, MI

Cost of Living Calculator (via ERi)

Cost of Living Data (via AreaVibes)

Best of Charlotte, MI via TripAdvisor

Live, Shop, Experience Charlotte, MI via micharlotte.org

Charlotte, MI Things to Do (Facebook)

Why The Shyft Group? We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Stay Healthy:

Medical and Rx Plan

Health Savings Account

Dental and Vision Plan

Healthcare Flexible Spending

Wellness Plan

Financial Security:

401 (k) Retirement Savings

Short and Long Term Disability

Company Provided Life and Dependent Life Insurance

Voluntary Term Life Insurance

Work/Life Balance:

Educational Reimbursement

Employee Assistance Program

Dependent Care FSA

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at ...@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.